Copilot won't work in Microsoft Apps on Mac

Question

Copilot won't work in Microsoft Apps on Mac

Graeme Randall 0

Copilot won't work on office apps while using any apple product (Macbook, Mac mini, etc). It won't even work through the web browser. Licence is up to date and refreshed. Experiences are enabled. Privacy is correct etc. I'm signed into my private account and signed out of the work account. It will work if I use the work account only online, but not through the apps on the Mac. It used to work before the upgrade in the MacOS.

Moved from Microsoft Copilot | Microsoft 365 Copilot | Development

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Answer 1

Jade Ng 16,620 Microsoft External Staff Moderator

Dear Graeme Randall,

I'm sorry to hear Copilot stopped working after your macOS upgrade.

Based on your description, Copilot works in the browser with your work account, but not in the Microsoft 365 apps on your Mac or with your personal account.

If that is the case, please let me know some information:

Is the issue limited to your Apple devices only? Have you tried Copilot on a non-Apple device (for example, a Windows PC) with the same account, and does the issue also occur there?
What exactly do you see when Copilot fails? For example, is the Copilot button missing, or does an error message appear? If there is an error, please share the exact text.
Which version of macOS and which version of the Microsoft 365 apps are you using?

Thank you very much for your valuable time and your cooperation. I am looking forward to hearing from you.

Graeme Randall 0 Reputation points

2026-11-05T20:15:49.01+00:00
Hi Jade
Thank you for your reply.

The issue is the same on my windows based computer. Copilot does not work on microsoft apps, or on the web-based version. Am signed into my account etc. I can use copilot as a stand alone app, but it does not appear on the apps such as Word. I am signed into copilot on the app as well.

On the apps, copilot simply does not appear. The button is missing. However, interestingly, it periodically appears on Outlook. This appears to be random. Sometimes it will be on Outlook, sometimes not.

MacOS is Golden Gate 27.0.1. Microsoft 365 is Version 16.114.2 (26102345). I have made sure I refreshed the licence. I uninstalled and re-installed the apps from Microsoft and ran updates to make sure I had the most up-to-date version, and to make sure that the apps weren't corrupted etc.
Jade Ng 16,620 Reputation points Microsoft External Staff Moderator

2026-11-06T07:08:50.85+00:00
Dear Graeme Randall,

Thank you for your update.

Next, please help me check the following steps below:

Sign in to Microsoft 365 with your work or school account. On the home page, scroll to the bottom to view your account.

A label of Copilot Chat (Basic), M365 Copilot (Basic), or M365 Copilot (Premium) appears under your name. This label indicates if you have a Copilot add-on license and the apps where you can access Copilot directly.

Looking forward to hearing from you.
Graeme Randall 0 Reputation points

2026-11-06T09:43:53.94+00:00

Hi Jade
On my personal account, it just says personal. When I go to my Account information, it says Microsoft 365 Family Classic. Additionally, when I log onto my Work account (supplied by work) it says 'Work Graeme M365 (basic)'. However, through the work account, copilot appears on all the documents when accessed through the web portal.