2-Month Super Duolingo Quest error

Maya 0 Reputation points
2026-11-03T22:26:36.21+00:00

I am writing to report a system error with the 2-Month Super Duolingo Quest. The quest is marked as 100% complete, but it is stuck in my Order History with the error: 'You're previewing a catalog item that you're not eligible to redeem due to region or other restrictions.'

My account is fully registered in the UK with a verified UK billing address and UK phone number. I am not using a VPN. The automated system has falsely flagged my account. Please manually override this restriction and email me my Super Duolingo redemption link.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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  1. malcomio 0 Reputation points
    2026-11-13T10:30:32.2233333+00:00

    This is the same for me, on both PC and iPhone. None of the suggestions posted make any difference.

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  2. Norah-L 13,770 Reputation points Microsoft External Staff Moderator
    2026-11-04T04:25:47.86+00:00

    Dear Maya,

    This issue may be related to a temporary verification issue with Microsoft Rewards or the availability and eligibility checks for the Super Duolingo reward.

    Since your account details and current location are both set to the UK, please try the following:

    1. Confirm that no proxy, or location-masking service is running.
    2. Sign out of all Microsoft Rewards and Bing sessions, then sign back in.
    3. Open the Rewards dashboard in the Bing app and check whether the same error appears.
    4. Try another browser after clearing its cache or temporarily disable browser extensions that could interfere with Rewards.
    5. Test the redemption in an InPrivate or Incognito window. You can also try it on another device to rule out a device-specific issue.

    Also check Microsoft Rewards > Order History > Order Details to see whether a redemption link or Resend option is available. Avoid attempting another order if the reward is already listed there.

    If the restriction remains, please submit a request through Microsoft Rewards Support. Include a screenshot of the error, the order details, and confirmation that you are currently in the UK and are not using a VPN. The Rewards team will need to review any account-level regional or eligibility restriction internally.

    Please note that this is a user-to-user support forum. Community members cannot access your Rewards account or manually override restrictions, we can only share suggestions based on our findings and personal experiences.

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