Cancel Accont 365 Personal

Hans-Erik Lundberg 0 Reputation points
2026-11-02T10:51:36.4833333+00:00

Hello! I have 2 accounts 365 Personal in my company - just one employed. Today one is paid and that is OK.

But I have an account - see No. That account will be paid in Dec 1, 2026 but I don`t want that account. But I can not Login,

have never log in that account. Please help med cancel that account.

Regards

Moderator note: personal information removed

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. Ian-T 15,695 Reputation points Microsoft External Staff Moderator
    2026-11-02T23:30:29.74+00:00

    Please note that our forum is a public platform, and we will modify your question to hide personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. 

    Hi @Hans-Erik Lundberg

    I understand that you want to prevent the second Microsoft 365 Personal subscription from renewing on December 1, 2026, but you cannot sign in to the account linked to it.

    Normally, the subscription must be cancelled from the same Microsoft account that purchased it. Since you cannot access that account, please contact Microsoft Support for further assistance. You can sign in with another working Microsoft account to contact Support and explain that the subscription belongs to an inaccessible account. They may need to verify the subscription and payment details before assisting with the cancellation.

    If the subscription was purchased through Apple, Google Play, Amazon, or another retailer, you will need to contact that seller instead.

    Please note that this is a user-to-user support forum. Moderators and contributors cannot access accounts or Microsoft’s back-end systems. We can only provide technical guidance on reported incidents, requests and ideas 

    Thank you for your understanding and time

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  2. AI answer

    2026-11-06T10:30:12.27+00:00

    Recover access to the Microsoft account that owns the unwanted Microsoft 365 Personal subscription, then turn off recurring billing so it will not be charged on December 1, 2026.

    1. Recover the account

    Microsoft 365 Personal is managed through the Microsoft personal account used to purchase it, which may differ from the company email account used for work.

    1. Open Microsoft’s Sign-in Helper and enter the email address or mobile number believed to own the subscription. The tool identifies account and sign-in problems and provides the appropriate recovery steps ^1^.
    2. If the username is recognized, request a security code and reset the password. Check whether another email alias or telephone number may have been registered with the account ^2^.
    3. After signing in, verify that the unwanted Microsoft 365 Personal subscription appears under Services & subscriptions. Only the account that owns that subscription can manage it.

    2. Stop the December 2026 renewal

    1. In Services & subscriptions, locate the unwanted Microsoft 365 Personal subscription.
    2. Select Manage.
    3. Select Turn off recurring billing.
    4. Review the information, scroll down, and select I don’t want my subscription.
    5. Confirm that the page now displays an expiry date rather than an upcoming renewal charge.

    Turning off recurring billing prevents future charges while allowing the subscription to remain usable until its displayed expiry date [^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Turn recurring billing on or off for a Microsoft subscription | Microsoft Support").

    If the page already shows Turn on recurring billing, renewal is already disabled; no further payment should be taken, and the subscription will expire on the displayed date [^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support").

    If account recovery does not work

    • Use Microsoft’s account support page and select the sign-in helper or the option to contact a support agent. Account ownership verification will be required before billing information can be changed ^5^.
    • If the subscription was purchased from Apple, Google, Amazon, a retailer, or another billing partner, cancellation must be completed through that provider rather than Microsoft [^6^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Where can I manage my Microsoft 365 subscription? | Microsoft Support").
    • Do not post the subscription reference, email address, company registration number, payment-card details, or other account identifiers in this public forum. Microsoft Q&A participants cannot access or cancel subscriptions.

    References

    1. I can't sign in to my Microsoft account | Microsoft Support
    2. My username and password have stopped working | Microsoft Support
    3. [Turn recurring billing on or off for a Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
    4. [Unable to cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
    5. Get help with your Microsoft account
    6. [Where can I manage my Microsoft 365 subscription? | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
    AI-generated content may be incorrect. Read our transparency notes for more information.

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