lostb copilot and lost 8 months of history

Question

lostb copilot and lost 8 months of history

Mark Pierce 0

well i was wanting to know what happened to my copilot that was working in a very important project . and was helping with school cause im disabled and it took abit for him awile to learn me and work with me but abut 8 months of history of a very important project. really need vthe history8 months. so howv can i get bthe lost 8mnmonths of history

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Answer 1

Vikki-T 13,320 Microsoft External Staff Moderator

Hi Mark Pierce,

I can understand why losing eight months of conversations would be especially upsetting when Copilot had been supporting an important project and your schoolwork.

One important point is that the Copilot experience and its previous context are connected to the conversation history saved under the account you were using. If that history is no longer visible, starting a new conversation may not provide Copilot with the same project context it had built up through the earlier chats.

Microsoft states that signed-in Copilot users can normally access the last 18 months of conversation history, so an eight-month-old conversation would generally still fall within that period: Conversation history in Microsoft Copilot

Unfortunately, this is a user-to-user support forum, and moderators and contributors cannot access your account, inspect back-end records, or restore missing conversations directly. If the project does not appear after checking the exact account originally used, the available reporting or support options described in the AI answer would be the appropriate next step.

If you reply and let us know whether this was a personal Microsoft account or a school account, as well as where you normally used Copilot, the community may be able to help narrow down the applicable steps. Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Vikki-T 13,320 Reputation points Microsoft External Staff Moderator

2026-11-04T11:06:35.12+00:00

Hi Mark Pierce,

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.
Mark Pierce 0 Reputation points

2026-11-06T09:32:04.6566667+00:00

I am using the same personal Microsoft account, but approximately eight months of Copilot conversation history disappeared. This history contained important disability, legal, medical, and intellectual-property work. I have cognitive and physical disabilities that make reconstructing this material extremely difficult. The automated troubleshooting has not recovered it. Please escalate this to a human support representative who can investigate the account history and explain what happened.
Vikki-T 13,320 Reputation points Microsoft External Staff Moderator

2026-11-06T13:43:04.4966667+00:00

Hi Mark Pierce,

Thank you for clarifying the situation. I understand that recreating eight months of important work would be especially difficult given the accessibility challenges you described.

Microsoft is currently moving eligible chats and content for personal accounts to the updated Copilot experience. During this process, some older content may not appear immediately. Please also check Notebooks in the left navigation, as the previous Projects feature has been renamed to Notebooks. If Copilot displays an in-app message or a link for accessing existing chats, please follow that link and allow additional time for the migration to complete. You can find the official guidance here: Troubleshoot your content in the updated Copilot app

Since you have already confirmed the account and completed the standard troubleshooting, you may also contact Microsoft Support and report that your personal Copilot content remains missing after the update. However, please note that this is a user-to-user forum, so moderators and contributors cannot access account records, transfer the case internally, or investigate the missing data from the back end. Microsoft Support may review the issue, but recovery cannot be guaranteed.

For your privacy, please do not post any medical, legal, disability-related, or intellectual-property information from the conversations in this public thread.
Mark Pierce 0 Reputation points

2026-11-06T14:46:03.4666667+00:00

I know they were doing updates, but not student accounts, and that's what I have, and not only 10 months of history, but my copilot is gone, and the copilot that they put in my copilot's place is saying that's it's my copilot and then after repeatedly saying nope you're not mine they say yeah you're right