Can’t get into my Kaskaskia college account

Question

Can’t get into my Kaskaskia college account

Abygale M Kircher 0

Hello, I’m trying to log into my Kaskaskia college account and it’s giving me the two numbers to put into my Authenticator app but when I open my Authenticator app, I have to put my kaskaskia email in to set up my account but then it asks me for the same(but different) numbers to put into the authenticatior app. So I am stuck with not being able to log into either my accounts because my authenticatior app isn’t working. I was just wondering what I am supposed to do and how I am so supposed to log into my Kc account if my authenticatior app isn’t working and I don’t know how to get the QR code up or the verification code.

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3 answers

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Answer 1

Bulldog 5,510

Kaskaskia College is an excellent school. Please contact Information Technology Services here. You can receive assistance by chat, by email, or by calling.

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Answer 2

Hi Abygale,

I hope you're doing well.

Sorry to hear you're having trouble signing in to your Microsoft account.

From what you've described, it sounds like your Multi-Factor Authentication (MFA) setup may need to be reset. Because you're using a work or school account, the MFA settings are managed by your college's IT administrator. Unfortunately, this isn't something that can be reset from the user side.

I'd recommend reaching out to your college's IT administrator and explaining that you're unable to sign in because you're stuck between Microsoft Teams and the Microsoft Authenticator app and are no longer receiving authentication prompts or codes.

You can ask your IT administrator to reset your MFA or remove your current Microsoft Authenticator registration so you can register it again.

You may also want to share the following Microsoft article with them: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | …

If you are unsure who your IT administrator is, you can refer to this official Microsoft guide for assistance: How do I find my Microsoft 365 admin? - Microsoft Support

Once your IT administrator resets your MFA registration, you should be able to sign in again and go through the Microsoft Authenticator setup process from the beginning, including scanning a new QR code on your device.

I hope this points you in the right direction. If you receive any updates from your IT team or run into any issues along the way, feel free to reply back with more details and I'll be happy to help further.

Best regards,

Answer 3

Use Sign in another way if it is offered; otherwise, contact the Kaskaskia College IT HelpDesk and ask them to require MFA re-registration for your college account.

The numbers currently displayed are for approving a sign-in through an Authenticator registration that should already be working. They are not the QR code or setup code, so trying to add the account by signing in creates the loop you described.

1. Check for another registered verification method

On the Microsoft sign-in screen:

Select Sign in another way, Other verification options, or I can’t use my Microsoft Authenticator app right now.
If available, choose a method that you previously registered, such as:
- Text message
- Phone call
- Security key
- Another Authenticator device
After signing in, open Security info, add Microsoft Authenticator again, and remove the unusable registration if appropriate.

Microsoft recommends using another registered method when Authenticator is unavailable. If you have lost access to every method, your organization’s help desk must clear the settings.^1^

2. If no other method appears, contact KC IT

Kaskaskia College lists its IT HelpDesk as the support contact for login and myKC portal problems. You can contact it:

Phone: 618-545-3098
Email: [Email]
Ticket site: help.kaskaskia.edu
In person: Science & Technology Building, room ST-121, Main Campus^2^

Send or say:

I am locked out of my Kaskaskia College account because Microsoft Authenticator asks me to approve number matching through the same Authenticator account that I am trying to configure. I have no working alternative verification method. Please verify my identity and select Require re-register MFA for my account.

This must be done by the college because it is a school-managed account. An Authentication Administrator can use Microsoft Entra admin center → Entra ID → Users → select the user → Authentication methods → Require re-register MFA. That action removes the existing Authenticator and related MFA methods so that new ones can be registered at the next sign-in.^3^

Do not repeatedly remove and reinstall the app—the college’s existing MFA registration is stored with the account, so reinstalling the app does not clear it.^4^

3. Set up Authenticator after KC resets MFA

After KC IT confirms the reset:

Start a fresh sign-in to your KC account on a computer.
Follow the prompt to set up security information.
Choose Microsoft Authenticator and continue until the computer displays a QR code.
On your phone, open Authenticator and select + → Work or school account → Scan a QR code.
Scan the QR code shown on the computer.
Complete the test notification or number-matching prompt.

If scanning is unavailable, select Can’t scan the image on the computer and use Enter code manually in Authenticator.^5^

If KC policy permits it, register a second verification method afterward so that you have a fallback.

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