Re-appeal link redirects to Login/Blocked: requesting manual review of a new Shopify home goods store's closed account

Contact Microsoft Advertising Support directly and ask that the existing case be updated and escalated because the emailed re-appeal link now redirects to /Login/Blocked; Microsoft Q&A moderators cannot access the account, reopen the appeal, or perform a manual review. ^1^ ^2^

Submit the escalation

1. Open the Microsoft Advertising Support page.
2. Select Microsoft Advertising Platform.
3. Choose Chat with us. The page lists chat as available 24 hours a day, seven days a week. Alternatively, select Call us and choose the appropriate location; telephone hours vary by location. ^1^
4. Tell the agent:
   • The account was closed for suspicious activity.
   • Microsoft offered a re-appeal by email.
   • That link previously displayed the appeal form but now redirects to ads.microsoft.com/Login/Blocked.
   • You need the existing case attached to an account-review escalation, or a replacement method to submit the offered re-appeal.
5. Provide privately through the support channel:
   • Customer ID and existing case number.
   • Sign-in email address.
   • Screenshot of the blocked page, including the URL.
   • Original appeal/re-appeal email and the date the link last worked.
   • Date and approximate time of the latest failed attempt.
   • Business registration and billing documents if requested.
   • Evidence that the business identity, website, payment method, shipping, returns, and privacy information are consistent.

A concise request would be:

Microsoft offered a re-appeal in case [case number], but the emailed link now redirects to ads.microsoft.com/Login/Blocked instead of displaying the form. Please attach this failure to the existing case and escalate it to the Microsoft Advertising account-review team, or provide a working way to submit the offered re-appeal. I can provide the customer ID, original email, screenshots, business verification, and payment documentation privately.

Do not create another Advertising account while this one is under review. Microsoft’s policies permit suspension for suspicious activity, policy-circumvention concerns, or suspicious payment activity, so only the account-review team can determine which issue applies here. ^3^

Important limitations

• An approved Google Merchant Center account does not itself reverse a Microsoft Advertising closure; include it only as supporting business evidence.
• A manual review or favorable outcome cannot be guaranteed. The actionable request is to restore access to the re-appeal Microsoft offered or route the existing case to the appropriate review team.
• Do not post the customer ID, case number, email, card details, identity documents, or business documents in this public Q&A thread. Moderators and contributors cannot inspect the relevant back-end account state or change it. ^2^
• Since the re-appeal link itself already worked and now lands on the blocked page, repeating that link is not the next useful step; preserve a screenshot and have Advertising Support add the failed-link evidence to the existing case.

References

1. Microsoft Advertising Support
2. Appeal for Suspended Rewards Account: Manual Review Request (Case --PII REMOVED--) - Microsoft Q&A
3. Introduction to Microsoft Advertising Network Policies