i accidently bought minecraft on the wrong account

Minecraft cannot be moved to another Microsoft account, so after the automated refund denial, contact Microsoft Support and request a manual review of the purchase.

Request a support review

1. Sign in to the Microsoft account that accidentally purchased Minecraft.
2. Open Contact Microsoft customer support.
3. Select Get Help, describe the issue as “Minecraft purchased on the wrong Microsoft account; refund request denied”, and then select Contact Support when offered.
4. Choose the purchase/billing or Microsoft Store category and use the available chat or contact option.
5. Provide:
   • The Minecraft order number and purchase date.
   • The denied refund request or case number.
   • A brief explanation that the wrong account was selected accidentally.
   • Confirmation of whether the game has been downloaded or played.

Microsoft’s support page directs account and billing questions through Get Help, which can connect you to the appropriate support option, including chat.^1^

Important limitation

Microsoft personal accounts cannot be merged, and purchases—including games—cannot be transferred from one account to another.^2^ Therefore, Support can review the refund decision, but it cannot simply relocate the Minecraft license.

Refund eligibility is not guaranteed for digital games. Microsoft states that digital goods are refundable only when the offer or applicable law makes them eligible.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Get a refund for apps and games purchased from Microsoft Store | Microsoft Support")

If Support upholds the denial, the remaining options are to:

• Keep using the purchasing account for Minecraft; or
• Buy Minecraft again while signed in to the intended account.

Avoid disputing the payment through your bank unless the purchase was genuinely unauthorized. Microsoft defines a chargeback as a dispute made on the grounds that a payment occurred without your consent and warns that misuse may be treated as fraud.^4^

References

1. Contact Microsoft customer support
2. Combining Microsoft accounts | Microsoft Support
3. [Get a refund for apps and games purchased from Microsoft Store | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
4. What is a chargeback? | Microsoft Support