I lost my chats in Copilot when I upgraded

Keep the legacy app installed, save any critical chats visible there, and sign in to the new Copilot app using the exact same account and sign-in method used by the legacy version.

Recover the chat history

1. On the tablet’s legacy app, determine which account is active.
   • Open the profile/account menu and note whether it is:
     • A personal Microsoft account
     • Continue with Apple
     • Continue with Google
     • A work or school account
   • If important conversations remain accessible, copy them into Notes or a document and save any images before changing accounts or removing the legacy app.
2. On the iPhone/iPad’s new Copilot app, switch to that same identity.
   • If the legacy app used Apple or Google authentication, select Continue with Apple or Continue with Google—typing the same email into another sign-in option may not open the same history.
   • Personal and work/school histories remain separate, so use the account switcher if both are configured.
   Microsoft states that eligible chats should move automatically to the updated app, but the transfer can take time and different devices can temporarily display different histories.^1^
3. Close Copilot completely and reopen it.
   • Also check for an in-app message such as “coming soon” or a link to access previous chats while migration is completing.
   • If the account is correct but the chats are still absent, allow time for synchronization and check again later.^1^
4. Check the chat list.
   • In Microsoft Copilot, open the left navigation and select Chats.
   • If the missing content was previously under Projects, look under Notebooks; Projects was renamed during the update.^1^
   • For Microsoft 365 Copilot Chat, previous conversations normally appear in the left-side Chats list.^2^

If the chats still do not appear

Report the incomplete migration from the new app:

1. Select … in the upper-right corner.
2. Select Send feedback.
3. Select Report a problem.
4. Include:
   • That the chats remain visible in the legacy tablet app
   • The account type and sign-in method
   • iPhone/iPad model and operating-system version
   • When the migration occurred
   • Screenshots from both apps, with personal information hidden

These are Microsoft’s documented escalation steps for content that remains missing after the account and synchronization checks.^1^

Do not uninstall or sign out of the working legacy app until the important conversations have been preserved and the new app displays them.

References

1. Troubleshoot Your Content in the Updated Copilot App | Microsoft Support
2. How Microsoft Copilot Chat history works