Microsoft Word Comments Disappearing

Question

Microsoft Word Comments Disappearing

Daniela Pagliuso 20

Comments in Word are disappearing with the most recent update. When original text is edited using tracked changes, the comments on the original text disappears and this has never happened before. Typically, when original text is edited using tracked changed the original text is still visible, but crossed out and the comment remains. With this recent update, the comments are disappearing.

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Stefan Blom 357.7K MVP Volunteer Moderator

Could you provide a specific example?

In a quick test, with Track Changes enabled, I see that if I attach a comment to a text insertion and then delete the inserted text, the comment is lost as well. Would that be an example of the behavior you are referring to?

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Answer 1

Hi Daniela,

Welcome to the Microsoft Q&A forum.

Based on your description, I understand that the comments attached to the text disappear when you edit the document with Track Changes turned on.

However, when I tested this in my environment, the comments stayed in place after I deleted or edited text with Track Changes on.

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Could you please help me check the following:

Open a different Word file, delete some text with Track Changes on, and check whether the comments disappear.
Run an Online Repair for Microsoft Office.

You can refer to the following article:

Repair an Office application | Microsoft Support

After you complete these two steps, please let me know whether the issue has been resolved.

If the issue still occurs, please share a screenshot of it so I can better understand the problem.

I look forward to hearing from you.

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