cant find way to do what instructions say

Rosalinde Straaten 0 Reputation points
2026-10-23T09:22:07.3933333+00:00

instructions say i must visit the "contact WD response" on the submition portal of the mallware submit site from microsoft.

But i cant find anyting about "contact WD response" on the submittion portal site.

P.S. I might be i bit spamming the questions, but i could really use the help, i cant seem to figure it out, i looked every pixel of site.

Already, in case i dont reply for some reason (to exited to see if it works), then i say : thanks already for the help

Microsoft Security | Microsoft Defender | Other
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  1. AI answer

    2026-10-23T09:22:47.1133333+00:00

    “Contact WD Response” is not a permanent menu item: first submit the file as a software developer, wait for a final determination, then open that submission’s results to access the developer contact/escalation form.

    Where to find it

    1. Sign in to the Microsoft Security Intelligence file-submission portal.
    2. Submit the affected file using Submit file as a → Software developer.
    3. Save the generated Submission ID. Microsoft recommends keeping this ID so the submission can be tracked and used in any follow-up. ^1^
    4. Return to the portal’s submission history while signed in and open that submission.
    5. Check its status:
      • Submitted — Microsoft received it.
      • In progress — analysis has started.
      • Closed — an analyst provided a final determination.
    6. After the status becomes Closed, open the submission results. If you disagree with the determination, use the developer contact form provided there to contact Microsoft for further investigation. ^2^

    Therefore, if your submission is still Pending, Submitted, or In progress, the contact option is not expected to be available yet. The instructions explicitly require developers to wait for a final determination before using the contact form. ^2^

    If the submission already says Closed

    Open the individual submission rather than looking for “Contact WD Response” on the portal’s main page. The current portal describes the escalation area as Escalate to WD Response, so its wording may differ from the instructions you received. It is intended for follow-ups after the normal submission process, not as a general portal tab. ^3^

    If the submission is Closed and its detailed results still contain no developer contact or WD Response option, retain the Submission ID and contact Microsoft Support, explaining that the required escalation control is missing from a completed software-developer submission.

    References

    1. Submit malware, non-malware, and other suspicious files to Microsoft for analysis
    2. Submit files for analysis
    3. Submit a file for malware analysis - Microsoft Security Intelligence
    AI-generated content may be incorrect. Read our transparency notes for more information.

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