Certificate issue

Completing Section 1 of a Microsoft Learn module or learning path does not itself generate a certification; first reopen the original learning path while signed in and verify whether Section 2 is another module, a knowledge check, or a separate credential assessment.

Resolve “No items here”

1. Return to the original learning path page, rather than opening Section 2 from an Achievements or challenge dashboard.
2. Confirm that the same Microsoft account used for Section 1 is signed in.
3. Open Section 1 and verify that every unit shows as completed.
4. Wait a few seconds, refresh the learning-path page, and check Section 2 again. Learn progress can take a short time to register.^1^
5. If Section 2 still displays “No items here,” select Report feedback at the bottom of the affected Learn unit. Include:
   • The learning-path URL and title
   • A screenshot showing “No items here”
   • The browser and device used
   • Your Learn profile username

Training feedback is reviewed by the Learn team, but it is one-way communication and does not provide a direct response.^1^

If this was part of a Cloud Skills Challenge, use the support email shown on the challenge page and include the challenge URL and Learn profile username.^1^

What completion awards

Microsoft Learn distinguishes between:

• Module completion: an achievement badge after completing the module and its knowledge check.
• Learning-path completion: an achievement trophy.
• Credential: earned only by passing the associated assessment or certification exam.^2^

Check the result under profile icon → Profile → Achievements. A Learn module or learning path generally does not issue a downloadable course-completion certificate.^3^

If the course advertises an actual Microsoft Certification, completing its learning path is preparation only; certification requires passing the specified proctored exam. Applied Skills and other credentials similarly have their own assessment requirements.^4^

If an exam or credential was already passed but is missing, verify that the correct Learn profile is open, including any personal, work, or school account used for registration. If it remains missing, contact Microsoft Credentials Support.^5^

References

1. Troubleshooting common training issues in Microsoft Learn
2. Frequently asked questions (general)
3. Unable to download or access Microsoft course completion certificate - Microsoft Q&A
4. Microsoft Learn content and resource types
5. Missing Exams or Certifications