Account Access

Sign in at Services & subscriptions with the Microsoft account used to purchase Microsoft 365; this page identifies where the subscription is managed.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Where can I manage my Microsoft 365 subscription? | Microsoft Support")

• If the subscription displays Manage, Cancel, or Change payment, it was purchased and billed through Microsoft.
• If those options are limited or missing, it may have been purchased through Apple, Google Play, Amazon, or another retailer. Billing must then be managed on that provider’s website or account settings.
• For a direct Microsoft purchase, check Microsoft order history for its receipt and transaction details.
• If nothing appears, sign out and repeat with any other Microsoft account that might have been used for the purchase.

References

1. [Where can I manage my Microsoft 365 subscription? | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])