How to run and install acronis app after downloaded?

THOMAS CHONG 20 Reputation points
2026-10-22T11:01:10.8366667+00:00

I downloaded the acronis true image app from the western digital software page and clicked on the then click on extract all. The file unzips and disappears then shortly it shows on my Taskbar and when I click on that then on my screen on the picture it says repair on one button and below that it says uninstall on the other button. I tried both and it seems to do something then it stays that as long as I don't touch then click on it and nothing having to use task manager to remove it. My laptop is less than 7 hours old out of box new.

Windows for home | Windows 11 | Apps
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AI answer

2026-10-22T11:02:14.78+00:00

Open Start, type Acronis True Image for Western Digital, and launch it from the search result; the window showing only Repair and Uninstall is the installer’s maintenance screen, not the installed application.

1. Check whether Acronis is already installed

  1. Press the Windows key.
  2. Type Acronis True Image for Western Digital.
  3. If it appears under Apps, select it to open the program. Windows Start search can locate installed applications directly.^1^
  4. Close the installer window that displays Repair and Uninstall.

2. If Acronis is missing or does not open

Since both buttons in the installer have already stalled, do not repeat that repair attempt. Remove the incomplete installation through Windows instead:

  1. Restart the laptop to end any installer processes still running.
  2. Open Start → Settings → Apps → Installed apps.
  3. Find Acronis True Image for Western Digital.
  4. Select the three-dot menu beside it, then Uninstall.
  5. Complete the removal and restart Windows again. Microsoft documents this Settings path for incomplete or malfunctioning desktop-app installations.^2^

If Windows uninstallation also hangs or fails, use the Acronis Cleanup Utility described by Western Digital for an uninstall that does not complete, and then restart the computer.^3^ This removes Acronis components, so use it only after the normal Windows uninstall fails.

3. Install it again

  1. Connect the compatible Western Digital or G-Technology drive you intend to use. The WD edition requires at least one supported drive to be connected.^4^
  2. Locate the downloaded AcronisTrueImageWD_WIN.zip.
  3. Right-click it and select Extract All.
  4. Choose an easy-to-find destination such as Desktop, then select Extract.
  5. Open the newly created extracted folder. Do not run the ZIP file again.
  6. Double-click the included .exe installer and approve the Windows security prompt.
  7. Complete the installation, then select Start Application. WD documents running the executable contained in the downloaded ZIP.^5^

If the freshly downloaded installer still opens directly to Repair/Uninstall after cleanup and reboot, the previous installation has not been removed completely. Use the WD cleanup procedure above; if that also fails, contact Western Digital/Acronis support with the installer logs rather than resetting a seven-hour-old laptop.^6^

References

  1. Windows 11
  2. Windows 11
  3. Acronis True Image for Western Digital Does Not Complete the Uninstall ...
  4. Steps to Repair Acronis True Image for Western Digital Software ...
  5. Install and Uninstall Acronis True Image for Western Digital on Windows
  6. Acronis True Image: Installation Over a Previous Version Fails
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  1. DaveM121 949.2K Reputation points Independent Advisor
    2026-10-22T11:39:56.7766667+00:00

    1

    That software may be installing in the background, after starting the installation wait maybe 10 minutes, then check your Start Menu to see if the Acronis software is then listed there.

    If not, open the Settings app, go to Apps - Installed Apps.

    Scroll down, are you able to find the Acronis software listed there?

    If so, try selecting 'Advanced Options' on that software and choose to repair the software.

    2

    If the Acronis software is not actually installing on your PC, Defender or some 3rd party anti-virus you have installed may be blocking the installation.

    Create a new folder and drop the zip file you have downloaded into that folder.

    Then open Defender or any 3rd party anti-virus you may have installed and set an exclusion to that folder in there.

    Then extract out the zip file in that folder and right click the Setup.exe or Install.exe file that is extracted and select 'Run as Administrator', and wait to see if the software installs correctly.

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