How to get Microsoft to fix my defect on Teams?

Question

How to get Microsoft to fix my defect on Teams?

Stephen B 0

The iOS app is working as expected but the Windows app hides the status icon when you mute a person/group on Teams.

I already raised the question here but Jade at Microsoft stopped replying, so how do I get Microsoft to fix this defect?

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Answer 1

Jayden-P 4,305 Independent Advisor

Hi @Stephen B

I apologize for the frustration and inconvenience this has caused.

Based on the information currently available, this behavior is considered by design rather than an unexpected issue. As such, there is no estimated timeline for a fix. Instead, any change to the current behavior would likely need to be implemented as a new feature or design enhancement and then rolled out in a future product update.

I can see from the discussion that you have already provided feedback and raised valid concerns. This type of enhancement has been requested by other users as well. However, as a regular user, I do not have any ability to intervene in Microsoft's product development process, or provide a timeline for if or when a change might be implemented.

At this point, the only option is to wait for feedback from the product team and continue to submit or upvote feedback through the official feedback channels, as these are regularly reviewed by the Teams product team.

I understand this may not be the answer you were hoping for, but unfortunately there is nothing further that can be done from a community forum.

You can also ask your IT admin to open a support ticket and raise this issue directly to the Microsoft support team.

Thank you for your understanding.

Stephen B 0 Reputation points

2026-10-21T05:41:54.79+00:00

Why would you design the Windows app to look and feel different to the iOS app? That makes no sense at all. The design needs to be fixed as a defect, due to the inconsistency!!! It is a no brainer...
Jayden-P 4,305 Reputation points Independent Advisor

2026-10-21T05:45:17.6133333+00:00

First of all, iOS design is mobile design. The design on Windows is for laptop, if you notice, you will see that the design is consistent cross laptop platform (on macOS and Teams web also have this design).

Second of all, as I mentioned, I do not have access to intervene Microsoft product, the point is I understand your concern but to be frank, I'm not able to do anything for you. Raise your feedback to Microsoft and then wait.
Stephen B 0 Reputation points

2026-10-22T00:50:51.4633333+00:00

Yes and especially given that you would think mobile would be worse as there is not as much space but it is actually the other way around. Therefore it is definitely not consistent otherwise they would use the space and not hide the status on Windows app, so that it is the same as the mobile devices.

How can I raise the feedback and actually get someone to fix it?

The IT team at my work is too busy and will not raise a ticket for something like this, when you should be able to raise it as a defect.
Jayden-P 4,305 Reputation points Independent Advisor

2026-10-22T05:59:27.11+00:00

I saw that you have already raised it through the Feedback portal. That is the official channel for Microsoft to receive customers' feedback.
Stephen B 0 Reputation points

2026-10-23T01:58:55.99+00:00

Yeah but still no one has acknowledged that it is a defect, due to the design flaw and inconsistency across platforms?
Jayden-P 4,305 Reputation points Independent Advisor

2026-10-23T06:45:24.02+00:00

I understand your concerns. At this stage, the behavior is considered by design rather than a confirmed defect, so there is currently no ETA for a fix.

The relevant Microsoft product teams may review the feedback and determine whether a future change is warranted. Unfortunately, as a community user, I don't have visibility into their internal investigations or any ability to influence product decisions.

Please also note that feedback posted in this community does not automatically reach the engineering team. The best approach is to submit feedback through the official feedback channels and allow the product team time to review it.

Thank you for your understanding and patience.
Stephen B 0 Reputation points

2026-10-26T00:47:03.92+00:00

That is the problem with Microsoft, they may review it which is unacceptable. It is a defect due to the inconsistencies and it should be fixed as a design flaw. Is there no other way to raise with Microsoft other than administrators submitting that support ticket?

It would be great if Jade acknowledged the issue and contacted the relevant team to have it fixed. She works for Microsoft so she should be able to escalate it until the correct team fix the issue.
Jayden-P 4,305 Reputation points Independent Advisor

2026-10-26T07:10:19.9633333+00:00

Unfortunately, there is no other way.
Stephen B 0 Reputation points

2026-10-27T00:42:06.0166667+00:00

Cheers for trying to help...this is what happens to companies the size of Microsoft, their customer service is non-existent to individuals. Even when you find inconsistencies no one cares.