I can't type anything on the chatbox using web version via safari

Question

I can't type anything on the chatbox using web version via safari

Mayo 0

I was able to do a video call but I couldn't type anything on the chatbox. I can receive chat messages but I could not reply.

I am using the Web version via Safari

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2 answers

Your answer

Answer 1

Daniel-Vo 7,900 Microsoft External Staff Moderator

Hi Mayo,

I understand that you are having issues typing and sending messages in the Teams web version using Safari, although you can receive chat messages and participate in video calls.

Please try the following troubleshooting steps:

Open Safari > Settings > Privacy and temporarily disable Prevent cross-site tracking. Close and reopen Safari, then sign in to Teams on the web and test the chat functionality.
If the issue persists, clear the website data for Microsoft Teams, Safari > Settings > Privacy > Manage Website Data, search for Microsoft Teams, select the related entries, and click Remove. Then reopen Teams, sign in again, and check whether you can type and send chat messages.
Ensure you are using the latest Safari version supported by your device and operating system.
If the issue persists, your organization's IT administrator should check whether any Teams messaging policies or service issues are affecting your account. Reference: Teams doesn't load - Microsoft Teams

To help us investigate further, could you please confirm the following?

Could you share a screenshot showing the issue with the chat box?
Does this happen in all chats or only in specific conversations?
If you have the Teams desktop application installed, do you experience the same issue there?
Have you tried accessing Teams using another browser, such as Microsoft Edge or Google Chrome? If so, does the chat functionality work as expected?

Thank you for your cooperation. Your responses will help us narrow down the cause of the issue.

Best regards,

Mayo 0 Reputation points

2026-10-21T09:27:29.5+00:00

Thanks but I hesitate disabling the cross-site tracking.

I'll just use the laptop where I have the installed Teams.
Daniel-Vo 7,900 Reputation points Microsoft External Staff Moderator

2026-10-21T10:28:07.62+00:00

Hi Mayo,

Thank you for the update. I understand your concern about disabling cross-site tracking.

If the Teams desktop application works as expected, please continue using it.

If you prefer to use Teams on the web, please let me know the result after clearing Safari's cache and signing in again. If the issue persists, you may also try reinstalling Safari.

Please let me know if you need any further assistance.

Best regards,
Daniel-Vo 7,900 Reputation points Microsoft External Staff Moderator

2026-10-24T06:39:57.34+00:00

Hi Mayo,

Please let me know if you need any further assistance. Have a great day.

Best regards,

Answer 2

For Teams on Safari, try this first:

In Safari, open Preferences > Privacy.
Clear Prevent cross-site tracking.
Close Safari completely.
Reopen Safari and go back to Teams on the web.

If chat is still unavailable, update Safari and Teams to the latest available version. For students or restricted school environments, chat can also be limited by an IT administrator policy. If private chat is disabled, channel posts with @mentions can still be used to contact an educator.

References: