A Microsoft file hosting and synchronization service.
Microsoft 365 Family uses personal OneDrive, which has no second-stage Recycle Bin; if the files were permanently deleted by emptying the online OneDrive Recycle Bin, OneDrive cannot restore them.
The second-stage Recycle Bin applies to work or school accounts backed by SharePoint, which is why that link does not appear in your personal account. Personal-account files remain in the OneDrive Recycle Bin for up to 30 days unless you empty it or permanently delete them sooner.^1^
Recovery options still worth checking
- Check the Windows Recycle Bin
- Open Recycle Bin from the Windows desktop.
- Search for the filenames or original folder.
- If found, select the items, right-click, and choose Restore.
- Check other devices and storage
- Search with File Explorer on every PC that previously held the files.
- Check external drives, Windows File History, other backup software, and any device that might not have synchronized the deletion.
- Avoid connecting an offline device to OneDrive before copying any remaining files elsewhere, because synchronization could apply the deletion.
- Check the correct account and Personal Vault
- Sign in to the OneDrive website with each Microsoft account you use.
- Search by filename, description, and date.
- In Recycle bin, select Show Personal Vault items if the deleted files were stored in Personal Vault.^2^
About “Restore your OneDrive”
Microsoft 365 Family includes Restore your OneDrive, available from:
OneDrive website → Settings → Options → Restore your OneDrive
It can roll the account back to a selected point within the last 30 days. However, Microsoft explicitly states that files permanently deleted from the OneDrive Recycle Bin can never be recovered, so this feature will not recover items after the bin was emptied.^3^
Microsoft support agents also cannot access personal files or provide recovery beyond these supported options.^2^
References