Artifact Signing organization validation failed without a reason: how can we request a private review?

Email [Email] from a monitored @amuraventures.com mailbox, request a private manual review, and ask for an approved secure upload method before sending company documents; this address has been provided in Microsoft Q&A specifically for Artifact Signing identity-validation assistance.^1^

Information to include

Send non-confidential routing information in the initial message:

• Legal entity: Amura Ventures SL
• Project/purpose: GestorCertificados
• Artifact Signing account name and Azure region
• Identity Validation ID
• Validation type: organization, and whether Public or Private
• Approximate submission and failure dates/times in UTC
• Primary email domain used in the request
• Website URL
• Azure support result: InvalidSupportPlan
• A request for:
  1. The failed check and exact evidence required.
  2. Confirmation whether the existing validation can be reviewed/reopened or must be recreated.
  3. An approved private document-upload mechanism.
  4. Confirmation that the current website and entity-domain email satisfy the validation requirements.

Do not attach identity documents, registry extracts, subscription IDs, tenant IDs, or other confidential material until the team confirms the approved submission channel.

Suggested message:

Subject: Artifact Signing organization validation manual review – Amura Ventures SL

Our organization identity validation is marked Failed without a visible reason.

Entity: Amura Ventures SL
Artifact Signing account/region: [account] / [region]
Identity Validation ID: [ID]
Validation type: Organization – [Public/Private]
Submitted/failed (UTC): [date and time]
Primary email domain: amuraventures.com
Website: https://amuraventures.com/
Azure Support API result: InvalidSupportPlan

Please identify the failed check and required evidence, and confirm whether this
request can be manually reviewed/reopened or must be recreated. Please also
provide an approved secure channel for any company or identity documents.

Do not resubmit blindly

The official FAQ does not document a general self-service reopening procedure. It explicitly instructs creating a new validation in these email-related cases:

• The primary-email verification link was missed or expired after seven days.
• The email was never received after checking filtering and delivery.
• Email validation failed and the mailbox can receive external links and is not a distribution list.

For other failures, the FAQ states that the validation team could not determine eligibility from the submitted information. It also says that if additional documents were requested and all three attempts were exhausted, onboarding cannot proceed.^2^

Accordingly, request guidance before creating another validation. A new request is appropriate immediately only if one of the documented email-verification cases applies.

Website and request-data requirements

A live website alone does not establish that validation will pass. The submitted values must meet these requirements:

• Organization name: legal business entity.
• Website: belongs to that legal business entity.
• Primary email: monitored mailbox on a domain owned by the entity; it must accept external messages containing links.
• Secondary email: different mailbox, with the same domain as the primary address.
• Business identifier and address: those of the legal entity.
• Representative name: exactly matches the representative’s government-issued ID.^3^

The validation team must determine whether the current site and supporting records are sufficient. A separate Q&A answer recommended using an email address associated with the entity rather than a free-hosted mailbox, but that is a possible factor—not proof that the domain or website will resolve this case.^4^

Escalation alternatives

• Microsoft Q&A: Keep this question under the Artifact Signing tag and ask a moderator to route it privately. Post only the validation status and non-sensitive case summary; moderators cannot guarantee reopening, manual review, or a private channel.
• Azure Support, if a technical-support entitlement becomes available: Azure Portal → Artifact Signing account → Support + Troubleshooting → Create a support request. Technical support requires a support plan, so the pay-as-you-go offer alone does not remove the entitlement requirement. The account also needs subscription-level Owner, Contributor, Support Request Contributor, or equivalent Microsoft.Support/* permissions.^5^

References

1. Identity validation failed - Microsoft Q&A
2. Artifact Signing FAQ
3. Quickstart: Set up Artifact Signing
4. Artifact Signing identity validation failing repeatedly with no reason shown — need backend diagnosis - Microsoft Q&A
5. Create an Azure support request