payment card

The “check name” message commonly indicates that Microsoft could not validate the cardholder name or billing information, so add the card again using the exact details recorded by the card issuer.

Add the new card

1. Sign in to the Microsoft account Payment options page:
   https://account.microsoft.com/billing/payments
2. Select Add a new payment method.
3. Enter:
   • The cardholder name exactly as printed on the card. Include a middle initial only if it appears there.
   • The billing address, city, country/region, and postal code exactly as registered with the bank.
   • If rejected, try the postal code with and without spaces.
4. Save the payment method. Microsoft documents that regional availability varies and that the account country must be changed first when adding a payment method from another country.^1^

Since several different cards have already failed, do not keep retrying additional cards. Instead:

• Check Microsoft account → Your info → Edit profile info and ensure the country/region corresponds to the card’s billing country.
• Ask the bank whether it is blocking an online, international, recurring, or Microsoft transaction. Some banks require identity verification before allowing a payment.^2^
• If the name contains punctuation or special characters, enter it precisely as the bank records it. For a company card, enter the registered company name in the name fields.^3^

Remove an existing card

On the same Payment options page:

1. Locate the card.
2. Select Remove.
3. Select Remove again to confirm.^4^

If Microsoft will not remove it:

• If it pays for a Microsoft-billed recurring subscription: Open Services & subscriptions, find the subscription, select Manage → Change how you pay, and assign another payment method first. If there is a past-due balance, use Pay now.[^5^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Change your Microsoft subscription payment method and options | Microsoft Support")
• If Microsoft 365 was purchased from Apple, Google, Amazon, or another retailer: Payment details must be managed through that provider rather than through the Microsoft account.[^6^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Where can I manage my Microsoft 365 subscription? | Microsoft Support")

If the error continues

Contact Microsoft Accounts and Billing Support because public forum users cannot inspect or change an account’s billing profile:

1. Open https://support.microsoft.com/contactus/
2. Sign in with the affected Microsoft account.
3. Enter Billing and payment.
4. Select Get help → Contact Support.
5. Choose Microsoft 365 and Office, then the billing/payment category.
6. Select chat or request a callback when available.^7^

For privacy, remove the telephone number and email address from the public question. Microsoft support can obtain the necessary account information securely after contact is established.

References

1. [Work account](https://support.microsoft.com/accounts-billing/add-a-new-bank-or-credit-card-to-your-microsoft-account#how-to-add-a-new-payment-method-to-your-microsoft-work-account)
2. Troubleshoot payment option issues | Microsoft Support
3. Can't add new payment method - Microsoft Q&A
4. Remove a Microsoft account payment method | Microsoft Support
5. [Change your Microsoft subscription payment method and options | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
6. [Where can I manage my Microsoft 365 subscription? | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
7. My Microsoft account won’t accept any payment methods after several failed card attempts — what to do? - Microsoft Q&A