Cancel my subscription to microsoft365

Cancel the Microsoft 365 subscription from the Microsoft account that purchased it, even though Microsoft 365 has already been removed from the computer.

Cancel the subscription

1. Back up any OneDrive files you need before cancelling.
2. Open Microsoft account Services & subscriptions.
3. Sign in with the same personal Microsoft account used to buy Microsoft 365.
4. Select Cancel subscription; the option may instead appear as Upgrade or Cancel.
5. Review the cancellation page, then select I don’t want my subscription and complete the confirmation prompts. [^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription | Microsoft Support")

If the page shows Turn on recurring billing, cancellation is already scheduled: the subscription will expire on the displayed date and no further automatic charge will occur.

If Microsoft does not show a cancellation option

• If it was purchased through Apple, Google Play, Amazon, or another retailer, cancellation must be handled by that seller.
• Confirm that you signed in with the Microsoft account that made the purchase.
• An overdue balance may need to be paid before cancellation is available. [^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Unable to cancel your Microsoft subscription | Microsoft Support")

Refund and storage effects

Cancellation does not automatically guarantee a refund. For eligible Microsoft 365 Basic, Personal, Family, or Premium purchases made directly from Microsoft, cancel first and then follow the displayed refund options. [^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft 365")

After cancellation, cloud storage returns to 5 GB for OneDrive and Outlook.com attachments, with 15 GB of Outlook.com mailbox storage. If usage exceeds those free allowances, file synchronization and Outlook.com email can be affected, so download or reduce stored data beforehand. [^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription | Microsoft Support")

References

1. [Cancel a Microsoft 365 subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. [Unable to cancel your Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. [Microsoft 365](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])