How to fix Virtual Desktop? Black screen whenever I log in

Please help in fixing this issue. I tried logging in to a different device but I keep getting this error. Thank you.

[Window Title]

Remote Desktop

[Content]

Your connection round trip time is high. You may experience issues. Multipath (UDP/WebSocket) is enabled.

[^] Hide details [Send Diagnostics] [Disconnect] [OK]

[Expanded Information]

Timestamp (UTC): 2026-10-12T22:42:48.3569041Z

Activity ID: c3d21d01-077f-4e3c-8acf-7ebd9b1a0000

[Client details]

Client version: 1.2.7420.0 (x64)

Local OS: Microsoft Windows 11 Home Single Language x64 (10.0, Build 26200)

[Network details]

Transport protocol: UDP (Relay) - Multipath

Round-trip time: 240 ms

Available bandwidth: 13.03 Mbps

Frame rate: 0 FPS

[Graphics details]

Codecs used:

Client compatibility:

Media Foundation: Yes

GPU Presentation: Yes

AVC: CPU; GPU

HEVC: GPU

[Remote computer details]

Remote session type: Remote desktop

Gateway name: Not in use

Gateway logon method: Not in use

Remote computer: w365-9vm03

Identity verification method: Server Certificate (View certificate)