Artifacts signing Verifiable Credentials assistance needed

Krups 0 Reputation points
2026-10-10T04:22:21.1866667+00:00

I completed the identity-check flow in Microsoft Authenticator using my passport and selfies. Authenticator appeared to complete successfully, but at the end the website reported “Face Check failed” and “Verification unsuccessful.”

The verification link is now marked as used, and the Azure portal shows the validation as In Progress.

Could you please inspect the verification result and advise whether this validation can be reset/retried, or whether I need to create a new validation?

I would prefer not to submit my ID and face images again until you confirm that is the right next step.

Please also confirm whether the current “In Progress” status is awaiting a backend update or represents a failed representative check.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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  1. kagiyama yutaka 5,575 Reputation points
    2026-10-12T00:05:16.71+00:00

    I think Azure Support is the next step before resubmitting. Another request for the same entity won't help while this one is In Progress. In the Azure portal, click ? (Help), describe the issue, then Create a support request. Include the validation ID, both errors, used-link message and error time (UTC). Ask whether the validation is still pending or has failed, and whether it can be reset/retried or needs a new request.

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  2. AI answer

    2026-10-10T04:22:37.8366667+00:00

    For Artifact Signing identity validation errors that include Face Check failure, the documented next step is to delete the existing identity validation request, remove the associated Verified ID from Microsoft Authenticator, and then submit a new identity validation request and create a new Verified ID.

    For the retry, make sure:

    1. All identity details exactly match the government ID and request data.
    2. The verification environment has adequate lighting.
    3. Microsoft Authenticator is fully closed and reopened before retrying.
    4. The latest Microsoft Authenticator version is installed.
    5. Browser cache is cleared or a different browser is used.
    6. Weak Wi-Fi and any VPN/proxy are avoided.
    7. If possible, a different phone is tried.

    Relevant Face Check behavior:

    • If the Face Check confidence score is below the required threshold, the verification fails.
    • The verifier application does not receive the score when the Face Check fails.
    • Face Check results can be affected by lighting, bright windows, and background conditions.
    • A blurry or low-quality photo in the Verified ID can also reduce match success.

    The available documentation does not confirm that an In Progress status means a backend update is still pending, and it does not provide a supported way to inspect the backend verification result from here. The supported guidance in the documented Artifact Signing flow is to recreate the validation after deleting the failed request and removing the existing Verified ID.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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