Printer and laptop not communicating

Peggy Tardy 0 Reputation points
2026-10-09T22:47:43.73+00:00

new Epson xp1700 and dell laptop on windows 11 are not communicating for printing. Epson tech narrowed it down to something blocking the connection. I disabled Norton for a few minutes but no luck. He suggested that you might be able to solve problem.

Windows for home | Windows 11 | Internet and connectivity
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  1. Ivan B 125.1K Reputation points Independent Advisor
    2026-10-09T23:25:40.36+00:00

    Hi,

    Go to the Start menu > Settings > Bluetooth & Devices > Printers, check if the printer is listed, click on it, and remove it.

    Next, download the installer from this link:

    https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-7100/s/SPT_C11CH03201?review-filter=Windows+10+64-bit

    Download the "Drivers and Utilities Combo Package Installer" from the link above.

    After downloading, run the file as an administrator and follow the on-screen instructions.

    https://epson.com/faq/SPT_C11CH03201~faq-00007f3-xp7100

    This applies if the printer is connected to your home Wi-Fi network.

    While this is not a Microsoft website, it is the official site for the [XP-7100/EPSON].

    Thanks

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