hotmail not working properly

Question

hotmail not working properly

S. HERRMANN 20

Not working properly, was on chat and they disconnected before fixing

John Jefferson Doyon 89,540 Reputation points Independent Advisor

2026-10-09T18:23:28.98+00:00
Hi, @S. HERRMANN I'm John.

I assume you were chatting with Microsoft Support before you were disconnected?

To help narrow down the issue:

What exactly is not working properly with Hotmail in Classic Outlook?

What troubleshooting steps did Microsoft Support already try with you before the chat was disconnected?

Thanks!
S. HERRMANN 20 Reputation points

2026-10-09T18:51:04.25+00:00

I believe its the classic outlook. The folders disappear, refresh error 500, which doesn't work. Its seems to not fully come up and looks like its trying, but never finishes.
S. HERRMANN 20 Reputation points

2026-10-09T18:52:57.4666667+00:00

I allowed them access to my laptop and they were doing things in the background.
John Jefferson Doyon 89,540 Reputation points Independent Advisor

2026-10-09T19:28:06.82+00:00

Thank you for letting me know.

May I know the exact wording of the "500" error?

Also, if you sign in directly at https://outlook.live.com/mail, do all your folders appear and does Hotmail work normally there?

S. HERRMANN 20

UTC Date: 2026-10-09T22:14:39.680Z
Client Id: AB6C1E6145B1401AA25EAF21E2B377E6
Session Id: 6b6a9216-2409-4a94-95d4-ac1a0e2664b3
Client Version: 20261002003.10
BootResult: throttle
Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined
err: Microsoft.Exchange.Data.Storage.TooManyObjectsOpenedException
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.821aabbe.js:1:806)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.821aabbe.js:1:191687
st: 500
ehk: X-OWA-Error
efe: CY5PR17CA0043
ewsver: 15.21.472.15
reqid: 739d8e5f-7473-0378-4f18-57e8c8e5f29e
cv: wDxhOKAW1vODbkhlgrXuy2.0.1.1

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1 answer

Your answer

John Jefferson Doyon 89,540 Reputation points Independent Advisor

2026-10-09T18:23:28.98+00:00

Hi, @S. HERRMANN I'm John.

I assume you were chatting with Microsoft Support before you were disconnected?

To help narrow down the issue:

What exactly is not working properly with Hotmail in Classic Outlook?

What troubleshooting steps did Microsoft Support already try with you before the chat was disconnected?

Thanks!
S. HERRMANN 20 Reputation points

2026-10-09T18:51:04.25+00:00

I believe its the classic outlook. The folders disappear, refresh error 500, which doesn't work. Its seems to not fully come up and looks like its trying, but never finishes.
S. HERRMANN 20 Reputation points

2026-10-09T18:52:57.4666667+00:00

I allowed them access to my laptop and they were doing things in the background.
John Jefferson Doyon 89,540 Reputation points Independent Advisor

2026-10-09T19:28:06.82+00:00

Thank you for letting me know.

May I know the exact wording of the "500" error?

Also, if you sign in directly at https://outlook.live.com/mail, do all your folders appear and does Hotmail work normally there?
S. HERRMANN 20 Reputation points

2026-10-09T22:22:53.8866667+00:00

UTC Date: 2026-10-09T22:14:39.680Z Client Id: AB6C1E6145B1401AA25EAF21E2B377E6 Session Id: 6b6a9216-2409-4a94-95d4-ac1a0e2664b3 Client Version: 20261002003.10 BootResult: throttle Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined err: Microsoft.Exchange.Data.Storage.TooManyObjectsOpenedException esrc: StartupData et: ServerError estack: Error: 500 at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.821aabbe.js:1:806) at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.821aabbe.js:1:191687 st: 500 ehk: X-OWA-Error efe: CY5PR17CA0043 ewsver: 15.21.472.15 reqid: 739d8e5f-7473-0378-4f18-57e8c8e5f29e cv: wDxhOKAW1vODbkhlgrXuy2.0.1.1
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Answer 1

If Hotmail is not working properly and the support chat disconnected before resolution, use these steps based on the symptom:

If the issue is sign-in related, recover the account:
- Select Recover your account.
- Enter the email address, phone number, or Skype name used to sign in.
- Verify the email domain is correct, such as .com vs .co.uk.
- If the address is not recognized, try another alias or phone number on the account.
- Choose where to receive the security code, enter it, and set a new password.
If Outlook.com cannot send or receive mail:
- Check whether Microsoft cloud storage or mailbox storage is full.
- If the password was changed recently, update it.
- If the account was temporarily blocked because of unusual sign-in activity, unblock the Outlook.com account.
- Use the Microsoft account sign-in helper if sign-in fails.
If mail is not being received in Outlook.com:
- Check the Other tab.
- Check Junk Email settings and the Junk Email folder.
- Restore sorting with Filter > Sort > Date.
- Check whether email forwarding is enabled.
- Check for email rules hiding messages.
- If using a third-party mail service, ensure it supports modern authentication and IMAP.
- If IMAP or POP are active, disable them and try again.
If using classic Outlook for Windows and it shows Disconnected, Working Offline, or Trying to connect...:
- Open the Send/Receive tab.
- In Preferences, select Work Offline to switch back online.
- Then try Send/Receive again.
If support chat disconnected:
- In Dynamics 365 chat scenarios, returning within three minutes can continue the same conversation; after three minutes, reopening starts a new chat.
- For Outlook.com support, use the official support entry point and, if self-help does not solve the problem, select Still need help? > Yes.
- If sign-in is failing, use the alternate support path provided for users who cannot sign in.

References: