Azure Bastion cost not showing in Cost Management, causing inaccurate cost tracking

Question

Azure Bastion cost not showing in Cost Management, causing inaccurate cost tracking

Hitesh raut 40

Hello everyone,

I recently created an Azure Bastion (Basic Tier) in the South Central India region. Based on Azure pricing, the estimated cost is around ₹435 per day.

However, when I check Cost Management + Billing, the Bastion cost is not appearing. I have already checked all available filters, date ranges, subscriptions, resource groups, and services, but I still cannot see any charges related to Azure Bastion.

Because of this, my actual Azure usage cost appears lower than expected, which is creating confusion while tracking and estimating expenses.

Has anyone experienced a similar issue?

How long does it normally take for Azure Bastion costs to appear in Cost Management?
Is there a specific service name or meter under which Bastion costs are reported?
Are there any known delays or reporting issues for Bastion charges?

Any guidance would be greatly appreciated.

Thank you!

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Answer 1

TP 164.6K Volunteer Moderator

Hi Hitesh,

I forget exactly how long it took for charges to start showing up in Cost analysis last time I created a Bastion, however, in my experience charges will start showing up within 24 hours for most resources. I have seen it take longer, say 2-3 days max, but that is rare.

For Bastion Basic SKU the Service name = Azure Bastion and Meter = Basic Gateway and Meter = Basic Data Transfer Out

Below is screenshot from Cost analysis -- CostByResource view:

User's image

If it has been more than 2 days since you created the Bastion and still no charges are showing up in Cost analysis then I would consider that an issue. Again I would expect the charges to show in less than a day, but I would give it at least 2 days just in case there is some temporary glitch.

How long has it been since you created the Bastion? If it has been an extended amount of time you may create a Billing support request in the portal free of charge. That way a billing engineer can investigate.

-TP

Hitesh raut 40 Reputation points

2026-10-13T01:27:57.8133333+00:00

In Cost by Resource, I can see the cost for the Bastion public IP, but I cannot see any cost for Azure Bastion itself.

I created my first Bastion around 22 September. When the cost did not appear, I waited for about 5 days, but it still was not showing. So I deleted that Bastion.

After 3 days, I created another Bastion, but the cost for this Bastion is also not appearing.

What confuses me is that about 2 months ago, when I was practicing with another free Azure credit subscription, I created a Bastion and its cost was shown correctly in Cost Management.

I do not understand why the Bastion cost is not appearing this time, while the Public IP cost is visible.
TP 164.6K Reputation points Volunteer Moderator

2026-10-13T06:31:38.9233333+00:00

Hi Hitesh,

It's been more than enough time for the Bastion charges to show up, so there is some problem on the Azure backend.

Please carefully follow my instructions below to create free Billing support request so that you can speak with billing engineer and have them investigate. If you get stuck in endless loop or have an issue let me know and I will help.

Start by clicking link below:

https://portal.azure.com/#create/Microsoft.Support

Enter Billing in the box and click Go

Select Billing and click Next

Select your subscription and click Next

At this point there will be a delay while it attempts to troubleshoot an issue likely unrelated to what you are experiencing. Please wait until it finishes (may take minutes) and displays potential solutions and/or descriptive text of things it guesses might be an issue, etc. DO NOT CLICK on any of these.

Scroll down to the bottom and click on blue Yes, need more help button

Scroll all the way back to the top and click on Create a support request

Now you should be on Problem description tab. Issue type: Billing, Problem type: Assistance with bill, Problem subtype: Help with a billing discrepancy

Click Next. Similar to above, there will be a delay and then it will display some recommended solutions. DO NOT CLICK on any of these. Instead click Return to support request in upper left corner

Click Next to advance to Additional details tab. Issue Category: Azure - Billing Issue Select your support plan: <choose Basic if you don't have paid plan>, in Provide details about your issue box, explain that Bastion charges aren't showing up.

Continue filling out additional details, click Next, review information and click Create. You should receive an automated email in a few minutes confirming that support request has been created. Hopefully you will be contacted by Email/Phone (depending on your choice) within 1 business day.

Please reply back and let me know if you were able to create request. There are several different flows so your experience may not precisely match what I described above. As I mentioned if you get stuck add a comment with screenshot and explanation of what happened so I can help.

Thanks.
Hitesh raut 40 Reputation points

2026-10-13T14:11:31.82+00:00

Hi,

Thank you for your guidance. I have created a Billing Support Request as suggested.

Support Request ID: 2610130030000405

The request has been submitted under Billing → Cost Management, and I am currently waiting for the Azure Support team's investigation and response.

Thank you for your assistance.