screen recording got cut out

munocit ☆ 0 Reputation points
2026-10-08T05:10:17.5466667+00:00

i screen recorded for around an hour and when i saved it, it only appeared as 19 minutes. i saw the limit was 4 hours to screen record and my storage is suffficient, so what could possibly cause this? and how to recover the original recording?

Windows for home | Windows 11 | Recovery and backup
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  1. Emma1-N 13,695 Reputation points Microsoft External Staff Moderator
    2026-10-10T09:19:04.43+00:00

    Welcome munocit ☆,

    I understand how frustrating it must be to record for nearly an hour only to find that the saved video is 19 minutes long.

    If you used Snipping Tool, please first check whether another copy of the recording exists:

    • Open File Explorer.
    • Select Videos > Screen Recordings.
    • Look for any additional MP4 files created around the time you made the recording.
    • If you find one, check its duration before making any changes to the existing 19-minute file.

    Besides, you can try repair and update Snipping Tool

    • Open Settings > Apps > Installed apps
    • Find Snipping Tool, select the three-dot button, and choose Advanced options
    • Select Repair. Do not select Reset yet
    • Open Microsoft Store > Library > Get updates, and install any available Snipping Tool update

    Also, please let me know whether the recording appeared to continue normally for the entire hour, or whether you noticed the timer stop, pause, or Snipping Tool close at any point.

    Looking forward to your update.

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  2. DaveM121 938.5K Reputation points Independent Advisor
    2026-10-08T05:46:20.54+00:00

    1

    What app did you use for the recording, is that the Snipping Tool app or the Game Bar app?

    2

    If there is any hope of recovering the full recording, open File Explorer, then paste this into the Address Bar and press Enter.

    %LOCALAPPDATA%\Packages\Microsoft.ScreenSketch_8wekyb3d8bbwe\TempState

    In there you may find the temporary file that was created for the recording.

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