Cannot Install Office Applications

Question

Cannot Install Office Applications

O'Donnell, Cody 0

Cannot Install Office Applications after Uninstalling for an error with the Office Applications. The error is attached.

User's image

I get a different error before that one, but can only add one attachment into the ticket for some reason. And yes, the internet connection is fine and there is plenty of space. This is on a user machine within a business. The user can use office apps from the same account completely fine on another machine.

Before and after uninstalling, I've tried rebooting the machine; repair the application with both online and quick repair (before uninstall only, obviously); ran sfc /scannow; Reinstalled the OS via 'fresh start' in Intune; and ran office support assistant SARA. Please assist in providing a solution for me that I can work with the user on.

O'Donnell, Cody 0 Reputation points

2026-10-06T19:40:25.22+00:00

Here is the other error that appears before the error I had added in the original post.

1 answer

Your answer

O'Donnell, Cody 0 Reputation points

2026-10-06T19:40:25.22+00:00

Here is the other error that appears before the error I had added in the original post.

Answer 1

Hi O'Donnell,

Thank you for sharing the detailed information and the troubleshooting steps you have already tried.

Since the same account can use the Office applications successfully on another computer, this appears more likely to be specific to the affected device or its Office deployment rather than the user’s license.

As the device is managed through Intune, please ask your IT administrator to check the following:

Go to Intune admin center > Apps > Windows > select the Microsoft 365 Apps deployment > Device install status, then check whether the affected device shows a failure and note any additional error details.
Confirm whether Office is assigned through Intune. If it is, avoid installing Office separately from the Microsoft 365 portal, as overlapping deployment methods may cause conflicts.
On the affected computer, open Services and verify that Microsoft Office Click-to-Run Service is present, set to Automatic, and running.
If permitted by your organization, test the installation using a different network, such as a mobile hotspot. Your IT administrator may also need to check whether a proxy, VPN, firewall, antivirus, or endpoint security solution is interfering with the Office installation.
Should the installation continues to fail, the IT administrator can try installing Office using the Office Deployment Tool and collect the installation logs for further investigation.

If needed, your IT team can also raise a support ticket with Microsoft Support through the Microsoft 365 Admin Center. They have access to backend configurations and can perform a more in-depth investigation. At the very least, they can provide the most effective workaround to ensure your experience remains smooth and secure.  

For detailed guidance on how to open a support ticket with Microsoft Support, please refer to: Get support - Microsoft 365 admin | Microsoft Learn
In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support

I hope this information helps move the case forward. Should you have any further questions or need additional assistance, please feel free to share them in the comment below. I'm very happy to help.

If the answer is helpful, please click 'Yes' and kindly upvote it.

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