Not getting all emails

wendy godwin 0 Reputation points
2026-10-05T20:14:39.25+00:00

Not getting all emails from Outlook! Some are coming in Junk mail and inbox but not all.

Outlook | Web | Outlook.com | Email
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  1. Hornblower409 16,350 Reputation points
    2026-10-07T03:50:41.7566667+00:00

    @wendy godwin said

    Not getting all emails from Outlook! Some are coming in Junk mail and inbox but not all.

    If the suggestions from the AI Answer didn't help, please provide some more details on what emails you are not receiving.

    After a certain date?
    From certain senders?
    When do you first notice the missing mail?
    Anything else happen around that time? e.g. A Windows or Office update?

    Please see this Microsoft Support article and reply with what platform (Windows, Mac, Android, iOS) and version of Outlook you are using (e.g. Classic, New).

    https://support.microsoft.com/en-us/office/what-version-of-outlook-do-i-have-b3a9568c-edb5-42b9-9825-d48d82b2257c

    Or if you access Outlook On the Web using a browser: What platform (Windows, Mac, Android, iOS) and browser (Chrome, Edge. Safari, Firefox) you are using.

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  2. AI answer

    2026-10-05T20:14:53.3566667+00:00

    For Outlook.com, check these areas in order:

    1. Check Junk Email and move any valid messages back:
      • If a message is in Junk Email, select it and choose Report > Not junk.
      • Messages in Junk Email are automatically removed after 30 days and are not recoverable.
    2. Check the Other tab if Focused Inbox is enabled:
      • Messages may be delivered there instead of the main Inbox.
      • If found there by mistake, select the message and choose Move to > Move to Focused inbox.
    3. Check Outlook.com settings that can hide or redirect mail:
      • Review Junk Email settings and the Junk Email folder.
      • Check whether email forwarding is enabled.
      • Check whether any email rules are moving or hiding messages.
      • Make sure the message list is sorted correctly: Filter > Sort > Date.
    4. If the issue happens with mail from a specific sender:
      • Ask the sender to review Sender Support in Outlook.com.
    5. If Outlook is being accessed through another mail app:
      • Another email app can incorrectly mark messages as junk.
      • Using a Microsoft app such as Mail for Windows 10 or Outlook for Windows can help avoid that.
    6. If Outlook.com is opened in Firefox and the inbox is not loading correctly:
      • Some Firefox add-ons can interfere with inbox loading. Disable or remove those add-ons and test again.

    If these checks do not resolve it, use Outlook.com support from the Help menu and the Still need help? option.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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