Azure OLV Product Code not working

Olawale 0 Reputation points
2026-10-05T10:35:45.2033333+00:00

Can someone help with solving a case of Azure credits bought on the Azure Open value program, The Product key is not activating and allowing the credits on the azure portal

Azure Virtual Machines
Azure Virtual Machines

An Azure service that is used to provision Windows and Linux virtual machines.

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  1. AI answer

    2026-10-05T10:35:57.6433333+00:00

    For Azure prepayment credits purchased through an Open Licensing program, activation is done with the Azure OSA key in the Microsoft 365 admin center, not directly from the Azure portal.

    1. In the Microsoft 365 admin center, go to Billing > Your products.
    2. Open the Volume licensing tab.
    3. In Products and services, select View downloads and keys.
    4. Select the Azure product name.
    5. In the details pane, open the Keys tab.
    6. Find the correct License ID and select Start activations.
    7. On the new page, use the Azure OSA key to either:
      • Activate a New Subscription, or
      • Add more Azure credits to an existing subscription.

    Important details:

    • The credits can be used against any pay-as-you-go Azure service.
    • The credits are valid for 12 months from the OSA activation date.

    If the product key still does not activate:

    • For help locating or activating OSA keys, submit a case in the Microsoft 365 admin center under Help & Support.
    • If access to the admin center is unavailable, use Contact volume licensing support.
    • For Azure OSA-specific help, sign in to the Microsoft Azure portal and submit a support case online.

    References:

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