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Whichever medium (Copilot or remote tech support). With Copilot several hours during the last Three Days, this AI is Stupid, as for remote tech support, out of 2 sessions today, neither tech assoc. sent the session recover info., each made a change(s), rebooted the laptop! That's it, no return to the session prior to the restart!
Just getting to a remote session tech assoc. is filled with "contact support" infinite loop!
Between Copilot and Remote Tech Support, Six (6) wasted hours! That's today prior to the Texas Tech at Colorado!!! What the...
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Unfortunately, the "Hello PIN" is interrupt driven only after the system enters that routine, via the enter key! Otherwise, if I'm streaming to my HDTV (secondary display, logic 1), the Hello PIN will be initiated and that is annoying... in the extreme.
This the string you sent me!
Yep, that's the culprit. Change that value to 0.
Restart the computer. You should now find the option to NOT require Windows Hello.
Is it resolved?
You indicated that it doesn't work. What happened?
No, I checked: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\PasswordLess\Device
It is set to 0 (zero)
But after the restart, the login came up, asking for my PIN!!
That registry change is to make this option show up. You still have to turn it off yet. Then when you sign in it will ask for pin, but you need to click on sign in options to change to using password. Or do you want auto sign in?
No, I checked: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\PasswordLess\Device
It is set to 0 (zero)
But after the restart, the login came up, asking for my PIN!!
Plus, the sign-in options link is present, but non-functional, repeated attempts to enter that routine failed! As for the PIN (Windows Hello), the 2 items in that dropdown are present, but as I may have mentioned before! I don't recall my password! In addition, that routine asks for a thumb drive to delete the PIN... but what's supposed to be on the thumb drive?! I didn't use a thumb drive to enable 'Hello PIN'... so what's the thumb drive for??
If you don’t remember your password then it’s not a good idea to get rid of PIN.
Go to settings > accounts -> your info. Is it listing your Microsoft account email address or is it a local user?
I haven't been successful in deleting Windows Hello Pin, as of 10/12/2026!
Sorry, yes "settings > accounts -> your info." it's listing my yahoo account as it should!
Can you share a screenshot of this page and edit it to hide your Yahoo email address?
settings > accounts -> your info
Emily, I didn't list my address!
I am asking for a screenshot.. where is it?
Can you click on this and see if it allows you. Your Microsoft account is not really signed in all the way as it appears.
Hi Kevin,
I can't speak on behalf of the support experience since I am indepedent, but I think I might be able to help you with the technical question you might have. You only wrote "disable Windows Hello PIN". Do you want to stop Windows from asking you for PIN, and want to use password instead, or you want to set up auto log in without asking PIN or Password.
Can you currently access Windows?
Sorry, I was less than clear! Yes, I want it disabled, it's set off by lack of activity, and MS is the arbiter of that on my machine... CRAP!
can you get into Windows now? If so, go to Settings > Accounts > Sign in options, scroll down ,Make sure "For improved security, only allow Windows Hello Sign-in for Microsoft accounts on this device (Recommended). " is turned OFF.
if you don’t see that option or if that option is grayed out, Can you go to your Windows Settings > Accounts > Access Work or School (note, it is the briefcase icon, not the envelope or person icon). Then see if the organization email address is still listed? If so, click on it and then disconnect it. Restart the computer and then try again.
I can enter my "settings > accounts > sign-in options" just fine! But "For improved security, only allow Windows Hello Sign-in for Microsoft accounts on this device (Recommended)." This string I placed in the search bar, "no results for improved security... ". I even placed "Hello Sign-in" no results for Hello Sign-in.
So, now I'll check your next suggestion, Windows Settings > Accounts > Access Work or School = Not set!
Thanks for responding!
It should look like this
If it is still missing, type regedit in the search on the taskbar to launch Registry Editor, then go to this location
You can then copy and paste this string in the address bar in Registry Editor
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\PasswordLess\Device
Then share a screenshot for me please.
Thanks Emily, my list in settings...
I'll follow the regedit suggestion, results to follow here!
Sounds good. I look forward to reviewing the registry item.
Emily the value set is hex = 2... So, do I modify the setting or what?!
Do NOT change anything yet until I have the chance to review it.
You are also NOT in the right place.
Use the little arrow in front of each folder on the left to expand and go to the next folder using this path
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\PasswordLess\Device