How do i fix my video play back being green screen

A green screen during video playback in Microsoft Edge is commonly related to hardware acceleration, codec support, or the video decoder path.

Try these steps in order:

1. Check whether hardware acceleration is enabled.
   • Open edge://settings/system
   • Turn on Use graphics acceleration when available
   • Restart Edge
2. Verify video decoding status.
   • Open edge://gpu
   • Check whether Video Decode shows Hardware accelerated
   • If it does not, playback problems can occur
3. Check which decoder Edge is using.
   • Open edge://media-internals
   • Reproduce the problem while playing a video
   • Look for:
     • codec: h264 or codec: avc1
     • kVideoDecoderName
   • Decoder meanings:
     • D3D11VideoDecoder or MediaFoundationVideoDecoder = hardware decoding
     • FFmpegVideoDecoder = software decoding
4. If hardware acceleration is already enabled but video is still green or fails:
   • Update the GPU driver from the device manufacturer
   • Turn Use graphics acceleration when available off, then back on
   • Restart Edge
   • Recheck edge://media-internals to see whether the decoder path changed
5. Check whether the video format is supported.
   • Edge does not support all codecs natively
   • Some formats can cause audio-only playback or failed playback
   • XAVC / XAVC HS is not supported by the built-in Windows playback stack
   • Widely supported formats include H.264 video in an MP4 container with AAC audio
6. If the problem is with HEVC/H.265 video:
   • Open PowerShell as administrator and run:

          Get-AppxPackage -AllUsers *HEVC* | Select-Object Name, PackageFullName
     

   • If Edge shows HEVC decoder license errors, remove the existing HEVC package, restart the PC, and install the official HEVC Video Extension from the Microsoft Store
   • Risk: removing Appx packages changes installed media components, so only do this if HEVC playback is the issue
7. If the problem happens mainly on Netflix or other protected-content sites:
   • Open edge://components
   • Verify that Widevine Content Decryption Module is present
   • DRM playback problems can prevent protected video from playing correctly

If the issue continues, collect these details before contacting support:

• Edge version from edge://settings/help
• GPU report from edge://gpu
• Playback logs from edge://media-internals
• Active policies from edge://policy

• Troubleshoot video playback problems in Microsoft Edge
• Troubleshoot video playback problems in Microsoft Edge