How do I contact Customer Service

Jeff Fischbach 0 Reputation points
2026-09-24T16:50:47.4933333+00:00

How do I contact customer service, my Microsoft Edge is not working, when I try to turn off or change any settings they don't turn off and they don't change. Plus when I set for the "new look" to be on it does NOT stay on, next time I open Edge it will go back to the "old" look. Please help!

Microsoft Edge | Website issues | Windows 11
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  1. Clary-N 16,565 Reputation points Microsoft External Staff Moderator
    2026-09-25T00:10:19.6866667+00:00

    Hi Jeff Fischbach,

    Thanks for explaining what’s happening. Since the suggested steps already cover updating and repairing Edge, I’d like to narrow down what may be changing the settings back.

    Is this a personal computer or is it managed by your workplace or school? Please enter edge://policy in the Edge address bar and let me know whether any policies are listed or whether you see a message saying the browser is managed by an organization.

    If no policies are shown, temporarily disable all extensions from edge://extensions, restart Edge and test one of the affected settings again. You can also add a new Edge profile without signing in and check whether the setting remains saved there. If it works in the new profile, the issue is likely connected to the original profile, an extension or synced settings.

    Are all Edge settings reverting or only certain ones such as the new look option? Also, did this start after an Edge or Windows update?

    Please don’t post an exported policy file or any account information publicly. The names of any policies shown should be enough to help narrow this down.

    Just to set expectations, this is a user-to-user support community, so moderators and contributors can offer troubleshooting guidance but can’t access your account or connect you directly with customer service.

    If you’d still like to contact customer service, open the Get Help app from the Windows Start menu and describe the Edge issue. If the suggested solutions don’t help, select Contact Support when that option appears. You can also use the Microsoft Support contact page to view the support options available for your account and region.

    I hope this helps you identify what’s causing the settings to revert. Feel free to come back with what you find and I’ll be happy to help further.

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  2. AI answer

    2026-09-24T16:51:02.4633333+00:00

    Try these steps in order:

    1. Update Microsoft Edge
      • Open Edge.
      • Select Settings and more > Settings > About Microsoft Edge.
      • Install any available update.
    2. Clear cached data
      • In Edge, go to Settings and more > History > Open history page > Delete browsing data.
      • Set Time range to All time.
      • Select Browsing history and Cached images and files.
      • Select Clear now.
    3. Restart the PC
      • Restart Windows 11, then test whether Edge settings now save correctly.
    4. Check security software
      • If third-party security software is installed, open it and install any available updates.
    5. Scan for malware
      • Run a manual scan with Windows Security.
    6. Repair Microsoft Edge
      • Close Edge.
      • Go to Start > Settings > Apps > Installed apps.
      • Select Microsoft Edge > Modify.
      • If prompted, select Yes.
      • Stay connected to the internet and select Repair.
      • This should not affect browser data or settings.
      • If Modify is not available, Edge is likely managed by an organization and the system administrator must help.
    7. Send feedback from Edge
      • In Edge, select Settings and more > Help and feedback > Send feedback.

    For Microsoft customer service:

    • Microsoft provides support through the Get Help on the web or Get Help in Windows.
    • If the issue is related to signing in to a Microsoft account, use the Start sign-in helper.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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