Configuring preferences and options in Outlook.com
To change the Outlook.com password after being hacked, change the Microsoft account password, because Outlook.com uses the same password.
- Go to https://account.microsoft.com and sign in with the hacked account if still possible.
- At the top, select Security.
- Select the Change Password link (this opens https://account.live.com/password/Change).
- Enter the current password, then enter and confirm a new strong password.
- Select Save.
If the current password is not known or sign-in is blocked, use the reset flow instead:
- Go to Reset your Microsoft account password (linked from the articles below).
- Follow the steps to verify identity and set a new password.
Because the account was hacked, also follow the compromised-account steps:
- First, scan the PC for viruses or malware using an up-to-date antivirus or Windows Defender.
- After cleaning the device and changing the password, sign in to Outlook.com on the web.
- Check and fix mailbox settings that attackers often change:
- Connected accounts: remove any unknown connected accounts.
- Forwarding: turn off forwarding or remove any unknown forwarding addresses.
- Automatic replies: turn off or edit any replies the attacker set.
If the hacker changed security info (alternate email/phone) and codes are going to them, use the hacked-account recovery guide and, if needed, the account recovery form from that guide. Once access is restored, remove any attacker-added aliases and add safer verification methods (such as Microsoft Authenticator).
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