I need a confirmation email of a purchase resent

Question

I need a confirmation email of a purchase resent

Brian Whitehead 0

I purchased windows 11 pro and never got the email It shows completed, but no other information

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2 answers

Answer 1

John Jefferson Doyon 90,560 Independent Advisor

Hi, I'm John! I will help you with this.

If you purchased Windows 11 Pro from the Microsoft Store and haven’t received an email, your license is most likely a digital license tied directly to your Microsoft account.

In this case, you don’t usually need a product key to install or activate Windows, just make sure you’re signed in with the same account you used to make the purchase.

To activate Windows using your digital license, in the troubleshooter, select Activate Windows, and then select Activate.

I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Heather Estenbaum 0 Reputation points

2026-11-08T15:45:19.76+00:00

I have the same issue, I bought Windows 11 Pro from the Microsoft Store website, yesterday around 1pm CST and I still do not have an email, and my order history says "Complete", but windows can't find any license info, I am signed into the same account that I bought it with.
JuliaMarvin 23,995 Reputation points Volunteer Moderator

2026-11-08T16:14:48.2266667+00:00

@Heather Estenbaum
Please start your own thread. Do not resurrect old threads.

Answer 2

If you did not receive a confirmation email for your purchase of Windows 11 Pro, it is recommended to check the following:

Junk Mail Folder: Sometimes, emails can be filtered into the junk or spam folder, so be sure to check there.
Contact Information: Ensure that the email address associated with your purchase is correct and that it is configured to receive emails.
Order Status: Verify the order status through your Microsoft account or the platform where you made the purchase.
Support Contact: If you still cannot locate the email, consider reaching out to Microsoft support for assistance in resending the confirmation email.

Unfortunately, the context provided does not contain specific information on resending purchase confirmation emails for Windows 11 Pro, but contacting support would be the best course of action.

References: