Locked out of MS Authenticator

Question

Locked out of MS Authenticator

Anonymous

Locked out of Authenticator. Says I’m on 24 hr hold.

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Michael Kandefer 0 Reputation points

2026-10-10T03:07:18.7466667+00:00

I need to gain access to my Authenticator every time I try and sign in it tells me to authenticate, but I can’t use my phone number because it’s old or Authenticator app because I’m not signed in.

1 answer

Michael Kandefer 0 Reputation points

2026-10-10T03:07:18.7466667+00:00

I need to gain access to my Authenticator every time I try and sign in it tells me to authenticate, but I can’t use my phone number because it’s old or Authenticator app because I’m not signed in.

Answer 1

If you are locked out of Microsoft Authenticator and it indicates that you are on a 24-hour hold, this typically means that Microsoft has temporarily restricted your account due to multiple failed sign-in attempts or security measures. Here are some steps you can take:

Wait for the Hold to Lift: The simplest solution is to wait for the 24-hour period to pass. After this time, you should be able to access your account again.
Use Alternative Recovery Methods: If you need immediate access, check if you have alternative recovery options set up, such as backup codes or another authentication method (like SMS or email).
Contact Support: If you are unable to regain access after the hold period, consider reaching out to Microsoft Support for assistance in recovering your account.

Make sure to secure your account and review your security settings to prevent future lockouts.