I can no longer login to office. I have a subscription

odave 20 Reputation points
2025-09-28T16:54:49.3366667+00:00

Can no longer login to office. keep getting network setting error 2604 when I try to log in. There is nothing wrong with my network. I'm a paid subscriber

Microsoft 365 and Office | Other

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

Answer recommended by moderator
odave 20 Reputation points
2025-10-05T19:09:33.7266667+00:00

Hi all-Thanks for all the help. Unfortunately nothing worked. I ended up with MS support chat for 4 grueling hours trying to fix just one of my pc's. We ended up having to reinstall win11 on all of my PC's. I did not lose any of my files! Just had to reinstall a few apps. But the good news is I can use my office 365 subscription again!!

Was this answer helpful?

2 people found this answer helpful.

4 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Manoel Barros 23,390 Reputation points Independent Advisor
    2025-10-01T01:39:42.67+00:00

    I think it might be something with your account, if you use the same account on all three computers and the same errors appear.

    Have you tried connecting to a mobile network or logging in with an Authenticator?

    Have you tested it on your phone? Open your phone's browser and try accessing Office.

    Alternatively, try logging in on the web and downloading the Office (MS 365) apps.

    https://account.microsoft.com/account?lang=ko-kr

    • Go to the website > Sign in > Go to Subscriptions > View benefits > Install Microsoft 365.

    Was this answer helpful?

    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    1 deleted comment

    Comments have been turned off. Learn more

  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    1 deleted comment

    Comments have been turned off. Learn more

  4. Manoel Barros 23,390 Reputation points Independent Advisor
    2025-09-28T18:00:34.56+00:00

    Hello!

    This error indicates a network issue on your device. Corrupted network settings, modem or internet issues, disabled TLS 1.2, or third-party applications could be causes.

    Check if TLS 1.2 is enabled.

    1. Press Windows + S > Search for Internet Options > Click the icon > Click the Advanced tab > Under Security, select TLS 1.2.
    2. Another solution is to test another network. Try logging into Office using a different network/Wi-Fi. You can connect your phone's internet (mobile data) via hotspot or USB tethering (connect a USB cable to your phone and computer and enable the USB tethering option).
    3. Another alternative is to restart your internet modem. Turn off the modem, wait 1 minute, and then turn it back on.

    Was this answer helpful?