An App installed by someone phishing won't delete

Question

An App installed by someone phishing won't delete

RMM 0

I was almost scammed, I dialed number from a Google serarch, that indicated it was a live Microsoft person who than downloaded a software ScreenConnet. Once I realized I wasn't speaking with a Microsoft person I hung up. I can't get ScreenConnet to delete from my programs. Any suggestions?

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2 answers

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Answer 1

Jeronimo Fuerte 46,750 Independent Advisor

Hi! You did the right thing by stopping the call when you realized it was a scam. Since ScreenConnect is a remote-access tool, it’s important to fully remove it to prevent further access.

Immediately disconnect from the internet (unplug Ethernet or turn off Wi-Fi) until you are sure the software is removed. Change your Microsoft account password and any other sensitive accounts you accessed from that PC, then uninstall ScreenConnect

Press Windows + R, type appwiz.cpl, and press Enter to open Programs and Features.
Look for ScreenConnect or ConnectWise Control Client.
Select it > click Uninstall.
If it refuses to uninstall, try again after restarting your computer in Safe Mode: Hold Shift while clicking Restart > Troubleshoot > Advanced Options > Startup Settings > Restart > choose option 4: Safe Mode.

H B 0 Reputation points

2026-02-16T22:12:13.7633333+00:00

This same thing happened to me. I exited out when they started asking for my bank info.

I see the following on recent downloads:

ScreenConnect.Client

ScreenConnect.ClientSetup

ScreenConnect.ClientBootstrap.jnlp

ScreenConnect.ClientSetup (1)

However, when I go to uninstall programs, it doesn’t show up. Does that mean they were not successful?

The guy on the phone sounded disappointed when I started exiting and saying I wasn’t moving forward.

Answer 2

JFranck 0

I am having a similar issue, but I never installed the Connectwise or Screenconnect myself. I know someone has been gaining access to my laptop. I am getting a fake windows update in progress screen but I can see the mouse moving on the screen. I am getting authorization codes I did not ask for. I have followed the steps to delete the programs, but it is not showing in my programs for me to delete it. I have the Screenconnect icon in my tray that continues to say "waiting to connect or connecting. Any ideas on how to delete it when I can't find it.

Scott 0 Reputation points

2026-10-10T22:34:30.6+00:00

JFranck. I am having the same issue. I got an email from the State of Florida government but it turned out to be a fake email. I've clicked on download my license and it went straight to ScreenConnect in my tray but nothing happened till today. My computer has been blacked screened. I finally was able to get past this issue and found this ScreenConnect window maximized. I knew then I have been hacked. What can I do to delete this app. I've searched for Appwiz.cl, ScreenConnect, ConnectWise but no app exists apparently?