Users receiving “you can’t reset your own password...” error at initial log in

Question

Users receiving “you can’t reset your own password...” error at initial log in

Anonymous

My small business recently purchased 12 licenses. I was able to sign into our Admin Center and assign the 12 licenses to users (employees). I decided to trial run the sign-in process with one employee before rolling out a company-wide email. The user (employee) is encountering the following error when attempting to sign in using his email and temporary password “Get back into your account. We’re sorry. You cant reset your own password because you havent registered for password reset...”. Through my research, I determined I needed to navigate to Azure and enable password reset privledges for all users. I did so. We then attempted sign in again to no avail. I reset the password and we tried again. Same error. I removed the requirement for employees to reset their password when signing in the first time, same error. I have spent over 6 hours on the phone in attempt to get an answer from Microsoft to no avail. Im desperate for help and would be eternally grateful for a solution.

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4 answers

Answer 1

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Answer 2

Here is the screenshot he has shared. It was not throttled by repeated sign-in, resets, etc. These directions are insanely complicated. I just want our staff to be able to use the products we purchased from you. Please, I am begging Microsoft to fix this. We are losing thousands of dollars dealing with this issue and cannot afford it as a small business. I don’t understand why one Microsoft employee can’t call me and help.

Answer 3

Anonymous

Hello Viriya,

We haven't heard back from you. If you need further help, please do not hesitate to contact me.

Sincerely,

Anna

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Answer 4

Hello Viriya,

Could you please share the full screenshot of that error message with us? Please kindly check this article to see if the error is listed in it: Troubleshoot self-service password reset errors that a user might see

Please be kindly noted the following automatic throttling mechanism and sign in Microsoft 365 admin portal -> Users -> Active Users to see if user account was blocked sign-in:

Besides, whether all your users are pure online? For there’s a limit for hybrid users regarding on-premises writeback: Compare editions and features.

May I know in which step this user current encountered this issue? Had he finished registering verification method info? Register your verification method info to reset your own password.

Best Regards,

Anna