Help With Microsoft Hotmail Hack

Question

Help With Microsoft Hotmail Hack

Anonymous

While checking my email from the Outlook Android mobile app, I received an email into my Junk folder - from my own Hotmail account.

It says my email account was hacked through my Microsoft acct.

In the email, it says they have installed Pegasus Spyware across all my devices.

The email goes on to say I have 48 hours to pay $$ to a bit coin account.

The whole thing sounds like an obvious scam but how do I know if my Microsoft & Hotmail were hacked?

What do you recommend?

Thank you!

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1 answer

Answer 1

Hello Sublemon ，

Welcome to the Microsoft Community！

When I realized you were facing a hack, I was completely in your shoes and I understood how you felt.

To find out if your account has been hacked, you can refer to the following suggestions:

Visit https://account.microsoft.com, under the "security" section, you can find "check my login activity" option, check whether there is any abnormal IP login.
If there is unusual activity on your account, which may trigger Microsoft's security policies, Microsoft will send you an email, see:What happens if there's an unusual sign-in to your account - Microsoft Support

Tips for protecting your account:

Hackers usually change your account security information immediately after breaking into the account, taking the account for themselves, so it is most important to take action now to protect your account to prevent further losses. You can change your email password immediately, which is very effective for account protection.

To perform these actions, read the following suggestions:

Change your password: Change your Microsoft account password - Microsoft Support
Enable 2FA:How to use two-step verification with your Microsoft account - Microsoft Support An attacker may try to steal your login credentials. However, if you have two-factor authentication enabled, an attacker will also need a second form of authentication to access your account, which greatly increases security.
In addition, Microsoft provides related operation schemes to deal with hacking problems, you may be interested in: How to recover a hacked or compromised Microsoft account

In your question, This is a typical phishing email, this email is from your own hotmail account, don't worry, the hacker can't really use your email, it will use some camouflage tools to disguise the email.

These emails often play on people's fears and anxieties to intimidate them, with the goal of getting the victim to pay the ransom. Here are some suggestions:

Do not respond to emails or contact the sender. This enables them to know that your email address is correct.
No ransom is required. This will only encourage the scammers to continue this behavior.
Run virus and spyware scanners to make sure your device is not infected.
If you are concerned you can report it to the local police or the Cybercrime Reporting Center.

Keep in mind that scammers often prey on people's fears and anxieties, and they rarely take threatening action. Keep calm and you'll get through this difficult time. If you need further assistance, please feel free to contact us！

I wish you all the best and stay optimistic!

Best Regards ,

Morning | Microsoft Technical Support Community