We're offline please signin with ladt password you enter in this device

Anonymous
2025-06-25T07:23:14+00:00

Hello Microsoft Support Team, ‎ ‎I'm encountering an issue with my laptop where it prompts me to sign in with the last password I used. However, I don't remember that password. I'm unable to access my laptop due to this. Basically i am a computer science student i don't wanna lose a single file dmfrom my laptop because of my exam having ‎ ‎Could you please assist me in resolving this issue? I'd appreciate guidance on how to regain access to my laptop. ‎ ‎My Self Is Abdul Basit ‎Microsoft account ******@gmail.com ‎ ‎Thank you for your help and support.

Windows for home | Windows 10 | Security and privacy

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  2. Anonymous
    2025-06-25T08:14:38+00:00

    Hi Marc,

    Thank you for your reply.

    I want to clarify my situation:

    I **know my current Microsoft account password**, but my laptop is **offline and stuck in Airplane Mode**, so it **cannot sync the new password from Microsoft servers**.

    When I try to log in, it keeps asking for the **previous password that was used when the device was last online**, which I don’t remember.

    I’ve also already tried:

    • Booting into **Safe Mode**, but it still asks for the same password.
    • Resetting my Microsoft account password online, but since the laptop is offline, it’s not helping.

    I urgently need to access my files because of my upcoming exams, and I don’t want to lose any data.

    Can you please suggest any method to bypass this or get access without formatting or data loss?

    Thank you for your understanding and help.

    Best regards, Abdul Basit Siddiqui

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