63 questions
1 answer
Surface Duo 2 stuck in Qualcomm EDL mode (9008) — requesting the Microsoft-signed Firehose programmer
Device: Microsoft Surface Duo 2 (model 1968, codename "zeta", Snapdragon 888 / SM8350) My Surface Duo 2 will not boot to Android, fastboot, or recovery. It is stuck in Qualcomm Emergency Download (EDL) mode and enumerates as Qualcomm HS-USB…
Surface | Surface Duo | Operating system
asked
2026-11-10T03:12:26.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 88%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDO%3C/text%3E%3C/svg%3E)
Dave @ OnMSFT.com
0
Reputation points
edited the question
2026-11-11T10:45:18.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
30,565
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Pro keyboard does not work
My purchased Surface Pro keyboard arrived today. Out of the box it did not work. I followed all the steps in the troubleshooting process, still no success. I am fully up to date on my drivers, Win 11, the contacts are clean, forced restart, tested…
Surface | Accessories | Surface Type Cover
510 questions
asked
2026-11-11T01:57:08.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 0%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
Ellen Sturtevant
0
Reputation points
answered
2026-11-11T10:22:31.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
13,945
Reputation points Microsoft External Staff
Moderator
3 answers
surface laptop black screen
I am unable to start-up my surface7 laptop, just get black screen with momentary ms logo
Surface | Surface Laptop | Display and screen
1,233 questions
asked
2026-11-09T14:03:29.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 70%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
jack and lynne frost
0
Reputation points
answered
2026-11-11T07:48:16.84+00:00
jack and lynne frost
0
Reputation points
2 answers
I have a Microsoft Surface 3 and a Microsoft Surface 4 that cannot run Windows 11
You made a design choice to abandon the hardware you designed, manufactured and sold. Why should I ever buy another Microsoft product?
Surface | Other
1,487 questions
asked
2026-11-05T16:01:47.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 78%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBZ%3C/text%3E%3C/svg%3E)
Bob Zimmer
0
Reputation points
answered
2026-11-11T07:18:37.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
24,905
Reputation points Microsoft External Staff
Moderator
2 answers
Help!!! Trying to fix Surface Pro while aboard
When I turn on my Surface pro it shows the logo for about 15 seconds then it shuts off. I’ve done all the things but it still wont turn on. Im trying to mail it to get it fixed but it keeps saying there is an issue when I get to the last step. Im…
Surface | Surface Pro | Display and screen
3,621 questions
asked
2026-11-10T10:19:49.1033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 95%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Jaden Mulder
0
Reputation points
answered
2026-11-11T06:54:13.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
13,570
Reputation points Microsoft External Staff
Moderator
2 answers
I can't factory reset my surface pro 7 and tried everything online
I have a Surface pro 7 - Ive followed all the steps for recovery drives, ive used my key, ive done all that I can but it won't let me factory reset. I supposed to have a CD that I dont have and it's been months. Ive read the whole microsoft site and…
Surface | Surface Pro | Performance and maintenance
2,384 questions
asked
2025-11-20T21:00:30.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 1%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZJ%3C/text%3E%3C/svg%3E)
Zala Jaweed
0
Reputation points
commented
2026-11-11T06:48:14.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 8%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Shorty
0
Reputation points
1 answer
Surface Pro 9 Tablet - will not start at all
I have surface 9 pro tablet. During good day time, it was working fine and could be used. But, after some time, the screen went blank. The LCD is showing blue/grey glow. but, no logo, no picture etc. Tried all the force start up tips on Microsoft…
Surface | Surface Pro | Performance and maintenance
2,384 questions
asked
2026-11-11T05:33:29.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 57.99999999999999%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
B Patel
0
Reputation points
answered
2026-11-11T05:34:15.4966667+00:00
AI answer
2 answers
Laptop Audio not working without a headset
My Surface Laptop is still under warranty. Can you please help me with the audio issues with my laptop? I am unable to hear anything without a headset. Audio only works if the headset is plugged in. Please guide. ******@allstate.com Shireen 469-363-0999
Surface | Surface Laptop | Sound and camera
282 questions
asked
2026-11-11T02:50:37.5633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 0%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Khan, Shireen
0
Reputation points
answered
2026-11-11T04:13:24.0333333+00:00
Khan, Shireen
0
Reputation points
2 answers
Surface Laptop 3 Serial Hub Driver
Surface Laptop 3 keyboard and touch pad not working and the Surface Serial Hub Driver has Error code 10.
Surface | Surface Laptop | Power and battery
1,032 questions
asked
2026-11-10T21:22:35.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 85%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Dennis Hicks
0
Reputation points
answered
2026-11-11T00:49:17.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
1 answer
locked out of Surface computer. forgot the password. how do i reset password
forgot log in password to my Surface computer. how do i reset without loosing all data
Surface | Surface Laptop | Safety and security
337 questions
asked
2025-12-23T03:38:44.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 25%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
john sanders
5
Reputation points
commented
2026-11-10T18:45:36.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 12%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA2%3C/text%3E%3C/svg%3E)
Anonymous 201
0
Reputation points
2 answers
I have a case [moderator's note: PII removed] but I STILL need help
I have a case # for my microsoft surface pro laptop- but i still need help my laptop has started restarting on its own randomly again. Now what? my case # is [moderator's note: PII removed] and it is still under warranty
Surface | Surface Pro | Power and battery
2,509 questions
asked
2026-11-09T17:09:19.1333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 28.999999999999996%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
StudioKat Designs
25
Reputation points
commented
2026-11-10T14:17:17.74+00:00
StudioKat Designs
25
Reputation points
2 answers
RPC server unavailable on Surface Pro 6
On Surface Pro 6 cannot get past the message that RPC server is unavailable. Will not let me move to settings or anything else. Will not even let me restart or power off computer. Any way past this?
Surface | Surface Pro | Performance and maintenance
2,384 questions
asked
2026-11-08T18:50:39.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 62%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Ron Chasse
0
Reputation points
commented
2026-11-10T14:04:12.8833333+00:00
Vikki-T
13,945
Reputation points Microsoft External Staff
Moderator
2 answers
Connecting 2 external sceen To my surface Laptop studio.
hello while traveling i want to use 2 portable screen to connect to my surface laptop studio 2. I would like to know if those screen will be working on my surface laptop. My sufrace laptop spec: Porcessor 13t ge intel core I7 13800H Ram : 64GB Graphique…
Surface | Surface Laptop | Display and screen
1,233 questions
asked
2026-11-09T11:12:20.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 99%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFR%3C/text%3E%3C/svg%3E)
fabrizio Roy
0
Reputation points
answered
2026-11-10T11:25:15.4066667+00:00
Vikki-T
13,945
Reputation points Microsoft External Staff
Moderator
2 answers
Service damaged Surface in Dubai
Hi everyone, The touchscreen on my Microsoft Surface has stopped responding, so I submitted a repair service request through my Microsoft account. However, the repair request status is still showing "Order Created," and I haven't received the…
Surface | Surface Go | Display and screen
320 questions
asked
2026-11-10T08:18:54.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 59%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EY%3C/text%3E%3C/svg%3E)
Yashar
0
Reputation points
answered
2026-11-10T10:18:57.7066667+00:00
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
1 answer
After replaced screen on Surface 4 pro fill touch little slugish , still not closed / gluded screen
After replaced screen on Surface 4 pro fill touch little slugish , still not closed / gluded screen. New screen still with protected film , some time need hold click ,or click few time
Surface | Surface Pro | Display and screen
3,621 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 8%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
3 answers
Windows 11 battery icon no longer appearing
Hello, I have already tried the following: troubleshooting notifications reset changing power settings the battery icon is not showing up at all in the bottom right like it has the past several years.
Surface | Surface Pro | Power and battery
2,509 questions
asked
2026-01-22T00:22:50.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 9%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
grace
10
Reputation points
commented
2026-11-10T00:56:34.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 14.000000000000002%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Amanda Gonzalez-Piloto
0
Reputation points
1 answer
Reset a Surface Pro 7 when Microsfoft Instructions do not work
Trying to Restore/Reset my Surface Pro. I have followed all Microsoft instructions to do so. They have failed. Example: Despite creating the Recovery Drive and restarting with the instructed volume down...the device will simply ignore the instruction…
Surface | Surface Pro | Install and update
3,423 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 5%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
2 answers
Surface pro 4 Battery is dead
2 months ago my #surface_pro_4 just stopped turning on I changed the charging cable and still screen is black the charger light is on ! I did all the steps or start button then 15 se on volume +&- nothing it is dead completely! My device is out of…
Surface | Surface Pro | Power and battery
2,509 questions
asked
2026-11-09T14:56:41.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 57.99999999999999%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
SAIF ALNABOLSI
0
Reputation points
answered
2026-11-10T00:44:22.91+00:00
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
my surface Pro is restarting on its own
why is my Microsoft pro computer restarting itself on its own randomly. I have a case# 7109397584. I need help with this please.
Surface | Surface Pro | Power and battery
2,509 questions
asked
2026-10-30T15:39:08.7533333+00:00
StudioKat Designs
25
Reputation points
commented
2026-11-10T00:37:44.7833333+00:00
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
1 answer
I need a VAT invoice for an order i placed. The option is not showing in the order history
I need a VAT invoice for an order i placed. The option is not showing in the order history
Surface | Surface Pro | Display and screen
3,621 questions
asked
2025-11-20T11:39:21.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 67%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
Jahid Ali
5
Reputation points
commented
2026-11-09T16:28:10.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 28.000000000000004%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERF%3C/text%3E%3C/svg%3E)
Rapid Fitness Solutions
0
Reputation points