Need Security Help (No one at Microsoft Helps)

Alex Aronson 0 Reputation points
2026-11-14T01:41:28.4866667+00:00

Basically for the past couple months I get about 15 to 30 push notifications today trying to access my Microsoft account. I have every thing set up through the Authenticator, but the main issue that no one seems to be able to figure out a Microsoft is that when I check my recent log activity it’s not seen I have provided many screenshots which at the moment I do not have, but I have provided many screenshots of me getting push notifications in so many different cities across the United States now I’m getting pushed notifications from countries like Colombia and Argentina and just all these different places trying to access my account. It’s really annoying because every time I check my security recent activity log it shows nothing and it’s very annoying that these people keep trying to send access to my account hoping that I had approved, which wouldn’t do much anyway anyways because I need to put a certain number, but it’s just annoying that no one seems to be able to tell me why I keep getting these push notifications.

i have reset my password. I have emailed and chatted with support and nothing. They tell me they will investigate and then stop answering me

Microsoft Security | Microsoft Authenticator
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  1. AI answer

    2026-11-14T01:41:47.5966667+00:00

    Those push notifications are typically triggered because someone is repeatedly trying to sign in with the account name, not because they have successfully accessed the account. Microsoft states that if an unauthorized sign-in attempt is made using the email or username, the sign-in flow can send a prompt to Microsoft Authenticator.

    If the Recent activity page shows nothing suspicious, that can still fit this pattern: repeated sign-in attempts may be generating prompts without showing confirmed account access in the visible recent activity history.

    Recommended actions:

    1. Do not approve any unrequested prompt or code. If a verification code or sign-in prompt was not requested, do not respond to it.
    2. Review account activity again at the Security basics page and select Review activity. If any entry appears that was not initiated by the account owner, select This wasn't me for unusual activity or Secure your account for recent activity.
    3. Change the password again if compromise is still suspected from the Security basics page, and make sure it is strong and unique.
    4. Update security info on the Security basics page so recovery and verification methods are current.
    5. For a personal Microsoft account, add a new sign-in alias and disable sign-in on the old alias. This is the most relevant mitigation in cases where attackers keep targeting the known sign-in name. The old address can remain for email use, but disabling it for sign-in helps stop repeated Authenticator prompts tied to that old login name.
    6. If access problems or Authenticator issues continue, use Microsoft Support through Contact Support. Microsoft also notes that support agents cannot send password reset links or directly change account details.

    If the account becomes inaccessible, use Forgot my password on the sign-in page and choose I think someone else is using my Microsoft account.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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