surface pro 6

Stop using and charging the Surface Pro 6 immediately, because a lifting screen can indicate that the battery has expanded beyond the enclosure.

What to do now

1. Shut down the Surface and disconnect the charger and all accessories.
2. Do not press the screen back into place, bend the device, open it, or puncture the battery. Microsoft advises handling a visibly expanded Surface cautiously and avoiding pressure on the battery cell.^1^
3. Do not continue troubleshooting, installing updates, or running battery tests. The combination of physical deformation, rapid heating, and inability to run without the charger requires hardware service rather than software repair.
4. Keep the device switched off while arranging service. If it produces smoke, sparks, melting, or heat damage, move away from it and contact local emergency services as appropriate. Microsoft also provides a process for reporting potential product-safety events.^2^

Request repair or replacement

For a personal Surface:

1. Go to Microsoft account → Devices at https://account.microsoft.com/devices.
2. Sign in with the Microsoft account associated with the Surface.
3. Select the Surface Pro 6. If it is absent, select Register device.
4. Check its warranty status.
5. Select the device, choose Next, and follow the instructions to create a service order. Microsoft may offer shipment to Microsoft or an authorized in-person provider, depending on the country or region.^3^

If the warranty has expired, paid out-of-warranty service may be available, although availability varies by product and region. The service could involve replacement with a refurbished device.^4^

About your files

Back up important files only if they are not already synchronized and the Surface can be used briefly without becoming hot. Do not reconnect or run it merely to make a backup if it heats rapidly. Microsoft recommends backing up before service because it cannot recover your data during the service process.^4^

If this is owned by an employer or school, switch it off and give it to that organization’s IT department instead of opening a personal service order.

References

1. Caring for your Surface battery | Microsoft Support
2. Product safety guidelines | Microsoft Support
3. How to get service or repair for Surface | Microsoft Support
4. Get service for your out of warranty or damaged Surface | Microsoft Support