Something went wrong We’re working on it – try again in a little bit. Trace ID: D6efGE1vikWq0iLa.2.2

gamerman6762 0 Reputation points
2026-11-13T14:27:00.3733333+00:00

hello i was tryig to use chatGPT i have microsoft family when i tried to ask a parent it said "Something went wrong

We’re working on it – try again in a little bit.

Trace ID: D6efGE1vikWq0iLa.2.2" i checked the family app i am signed in what should i do

Windows for home | Windows 11 | Family and online safety
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  1. Jonathan Deives 84,125 Reputation points Independent Advisor
    2026-11-13T15:03:33.6433333+00:00

    This error is most likely related to a service issue Microsoft has been experiencing since yesterday, which is still being resolved. You can follow the updates on this issue here: Microsoft 365 Status and Microsoft service health status

    I suggest waiting a few hours and then sending the request to your parent again. If the error continues after that, ask your parent to follow the steps in the AI answer above to check the app permissions on their account.

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  2. AI answer

    2026-11-13T14:27:16.0333333+00:00

    This is usually a Microsoft Family Safety consent or sign-in issue, not a ChatGPT app issue.

    Try these steps in order:

    1. Have the parent sign in to https://account.live.com/mk.
    2. Next to the child account, select Manage this child's access to third party apps.
    3. If Enable access appears, select it.
      • If Enable access does not appear, the child already has access to apps that are not published by Microsoft.
    4. If the parent cannot see that option or cannot see the child account, consent may not have been given yet, or it may have been granted by another adult or another Microsoft account.
    5. In the Family Safety mobile app, if the issue continues, send logs from Home > Help & Feedback > under troubleshooting select Send logs.
    6. If it still fails, use Contact Support and select Get Help, then Contact Support.

    Important: Microsoft support cannot send password reset links or change account details.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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