Microsoft exchange password reset

William Greer 0 Reputation points
2026-11-13T13:41:28.82+00:00

I have to re-install Microsoft Outlook from my licensed Office365 suite am and trying to add my long time Microsoft Exchange e-mail account. Can't seem to get it added due to "invalid password". The password I have on file doesn't work. How can I get a password reset to add the Exchange account to my Outlook? The Exchange Server is hosted by Microsoft and my hosted Exchange account is "wfgexchange.com" and my e-mail address is "[Moderator note: Personally Identifiable Information removed] @wfgexchange.com". HELP! [Moderator note: Personally Identifiable Information removed]

Exchange | Exchange Server | Management
Exchange | Exchange Server | Management

The administration and maintenance of Microsoft Exchange Server to ensure secure, reliable, and efficient email and collaboration services across an organization.

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  1. Fahim-Nz 265 Reputation points Independent Advisor
    2026-11-13T14:29:36.4733333+00:00

    Hello William,

    I understand that you've reinstalled Outlook and are trying to add your existing Exchange email account, but Outlook reports that your password is invalid. You'd like to reset your password so you can reconnect your mailbox. Before resetting your password, let's check whether you can sign in to your email account using a web browser.

    1/ Check your current password

    1. Open Outlook on the web.
    2. Enter your full Exchange email address and current password.
    3. If you can access your mailbox, your password is working. Try adding the account to Outlook desktop again.
    4. If you receive an invalid-password error, proceed with the reset options below.

    2/ Reset your password

    Visit the Microsoft password reset page.

    1. Enter your email address.
      User's image
    2. Follow the identity verification instructions.User's image
    3. Create a new password if the reset option is available. Reference: Change your Microsoft account password

    If the reset option is unavailable, contact your Microsoft 365 administrator to reset your password:

    1. Sign in to the Microsoft 365 admin center.
    2. Go to Users > Active users.
    3. Select your email account.
    4. Select Reset password.
    5. Generate a temporary password and share it with you securely. Reference: Reset passwords in Microsoft 365 for business

    Once your password has been reset, use the new credentials to add your account to Outlook again.

    If this answer helps, please click Yes to indicate that your question has been answered. If you have additional questions, click Comment.

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