Artifact Signing Identity Validation "In Progress" for 3 weeks.

Title: Artifact Signing identity validation "In Progress" for 3 weeks (2 requests, Organization, Public, US)

My Artifact Signing identity validation for my organization has been "In Progress" since 2026-10-23. The Help + support troubleshooter for "Identity Validation - Organization, In Progress more than 7 days" says to contact Azure Support, but my account has no technical support option, so I am posting here.

Account: indieingenuity, resource group Compass-signing, East US, Basic SKU

Organization: Indie Ingenuity LLC (Texas, USA)

Requests, both "In Progress" as of 2026-11-13:

1. a8134b9a-27b1-400b-9150-41f64ad83554, started 2026-10-23
2. 961e6e2b-7c62-489a-b043-8821b9eaa6e5, started on or about 2026-10-29

I completed the Verified ID photo-ID and selfie step on request 1. Afterward the verification link says "No Access, this link has been used already," and the request never moved. Request 2 was started because a new link cannot be sent for the same request, and it has not moved either.

Can someone from the Artifact Signing team check the status of both requests, tell me whether anything is needed from me, and complete or escalate whichever is further along? I cannot create a certificate profile until one completes.

Thank you.