Clipchamp not working anywhere

Because the failure occurs across multiple devices, check Microsoft service health first and avoid clearing project data until an outage or account-side problem has been ruled out.

1. Check whether Microsoft has reported an incident

• Work or school account: Ask a Microsoft 365 administrator to open Microsoft 365 admin center → Health → Service health and look for an active Clipchamp, OneDrive, SharePoint, or Microsoft 365 incident/advisory. The dashboard displays active issues and Microsoft’s progress updates.^1^
• Personal account, or no admin access: Check the public Microsoft service status page. It can show known issues affecting access to Microsoft services.^1^

If several people using different accounts and different internet connections receive the same error at the same time, report it to Clipchamp Support rather than repeatedly changing each device.

2. Separate an account problem from a browser problem

Test one affected account in a supported desktop version of Edge or Chrome:

1. Open an InPrivate/Incognito window.
2. Use the correct entry point:
   • Personal account: Clipchamp’s personal sign-in page, then select Continue with Microsoft.
   • Work or school account: open Clipchamp from Microsoft 365 using the organization-issued account.
3. If Microsoft selects another cached account, choose Use another account.
4. Try opening both a project and the project overview page.

Personal projects and work/school projects are separate; signing into the wrong account type can make existing projects inaccessible. Microsoft also recommends a separate browser session before deleting browser data.^2^

Interpret the result as follows:

• Works privately: The ordinary browser profile probably has a cookie, site-data, or extension conflict.
• Fails privately on every device with one account: Treat it as an account/project-access problem.
• Fails for different accounts and networks: Treat it as a possible service incident and escalate.

3. Apply the matching safe remediation

If the normal browser profile alone fails:

1. Temporarily allow Clipchamp in any ad blocker, privacy, or translation extension, testing one extension at a time.
2. Reload with Ctrl+F5.
3. Return to the projects overview, reload it, and reopen the project.

Microsoft documents extensions, stale page state, available memory, and disk space as possible causes of projects not loading.^3^

If this is a personal account recently moved to OneDrive-backed Clipchamp storage, sign in to OneDrive with the same Microsoft account and complete any reactivation prompt. Clipchamp requires that OneDrive entitlement to be active for these migrated projects.^4^

If this is a work or school account, ask IT to verify:

• Clipchamp is enabled and licensed for the user.
• Required Clipchamp, OneDrive, and SharePoint addresses are accessible.
• The failing address does not contain mcas.ms; Clipchamp does not support Microsoft Defender for Cloud Apps reverse-proxy URLs.^5^

4. Clear data only as a last local step

Clearing site data can sign you out and remove cached media or unsaved changes. First ensure that original video, audio, and image files are stored outside Clipchamp.

If the private-window test works but the usual browser still fails, clear only Clipchamp’s site data, not all Microsoft cookies:

1. Edge/Chrome menu → More tools → Developer tools.
2. Open Application → Storage.
3. Select Clear site data.
4. Reload Clipchamp and reopen the project.^3^

5. Escalate if it remains cross-device

For a personal account, open Help (?) → Support chat in Clipchamp. If Clipchamp will not stay signed in, use Microsoft Support instead. For a work/school account, contact the organization’s IT team; its Microsoft 365 administrator can open a support request.^6^

Include:

• Exact “projects did not load” message or error code.
• Approximate start time and time zone.
• Personal versus work/school account.
• Browsers/app versions tested.
• Whether different accounts and networks are affected.
• Whether Service health shows an incident.

References

1. How to check Microsoft 365 service health
2. Troubleshoot signing in to Clipchamp | Microsoft Support
3. What to do if your Clipchamp project or assets aren't loading | Microsoft Support
4. Troubleshooting OneDrive-backed Clipchamp editing projects
5. How to access Microsoft Clipchamp with your work or school account | Microsoft Support
6. How to get in touch with Clipchamp support | Microsoft Support