Unable to take the github copilot exam today since outlook not working

First identify the organization that scheduled the GitHub Copilot exam, because Microsoft Learn/Pearson VUE instructions apply only if it is a Microsoft Certification appointment.

Access the exam without Outlook

Check your calendar, payment receipt, browser history, or registration confirmation for the booking platform or exam-delivery provider.

• If the appointment is listed in Microsoft Learn:
  1. Sign in to your Microsoft Learn profile.
  2. Select your avatar → Profile.
  3. Open Credentials → Certifications.
  4. Find today’s appointment and select the option to begin the scheduled online exam. Microsoft documents that scheduled exams can be started directly from the Learn profile, so the email link is not required.^1^
  5. If the appointment is missing or cannot be launched, immediately submit a request through Microsoft Certification Support. Exam issues are handled through the Credentials support platform rather than the general Microsoft Q&A forum.^2^
• If it was booked through another GitHub testing or assessment provider: sign in directly to that provider’s appointment dashboard and contact its support or the exam organizer. Microsoft Learn and Pearson VUE may not control that appointment. Include the scheduled time, booking/reference number, and a screenshot of the Outlook failure.

Do this immediately so the provider has a timestamped record that the mailbox problem prevented access.

If you need to reschedule

For an appointment that appears under Microsoft Learn, go to Profile → Credentials → Certifications, locate the appointment, and select Reschedule. You will be redirected to the delivery provider.^3^

Microsoft’s standard policy requires cancellation or rescheduling at least 24 hours before the appointment; otherwise, the exam fee or company voucher can be forfeited. Since the exam is today, contact exam support rather than assuming an online reschedule will preserve the fee.

Outlook checks

Microsoft’s public status page currently reports Microsoft 365 service degradation, so monitor it for recovery updates.^4^

• Work or school mailbox: ask your Microsoft 365 administrator to check Microsoft 365 admin center → Health → Service health for tenant-specific information.
• Outlook.com mailbox only: check Other, Junk Email, forwarding, and inbox rules. Also check mailbox/cloud storage because a full account cannot receive new messages.^5^
• If only the desktop application fails, try Outlook on the web. Avoid spending the exam window reinstalling Outlook when the immediate objective is launching the appointment from its provider dashboard.

References

1. Register and schedule an exam
2. I have an exam scheduled for February 2nd at 10 AM. I logged in on time and was asked to run a system compatibility test, which I completed. A pop-up indicated that I would receive an email with a link to the exam, but I am still waiting and have not rece - Microsoft Q&A
3. Reschedule and cancellation policies
4. Microsoft service health status
5. Can't send or receive email in Outlook.com | Microsoft Support