problems with hotmail

Brian McAuley 0 Reputation points
2026-11-13T10:41:24.0233333+00:00

my hotmail account not working correctly. some folders not opening. not sending emails. not receiving emails.

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  1. DaveM121 948.5K Reputation points Independent Advisor
    2026-11-13T11:13:33.5466667+00:00

    Hi Brian,

    There is currently a world-wide outage affecting some Microsoft services, including Outlook, Hotmail, Microsoft 365, Copilot, OneDrive... etc. It is a server-side issue that Microsoft indicate they are working to correct.

    You can monitor their progress on this link https://status.cloud.microsoft/ or on the Microsoft Twitter page: https://x.com/MSFT365Status/status/2120938282204688468

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  2. AI answer

    2026-11-13T10:41:43.5366667+00:00

    For a Hotmail/Outlook.com account with folders not opening and email not sending or receiving, use this order:

    1. Check whether Outlook.com storage is full. If Microsoft cloud storage is full, email cannot be sent or received, and messages sent during that time are bounced back and cannot be recovered.
    2. Check the account state. If the password was changed recently, update it. If unusual sign-in activity was detected, the account may be temporarily blocked and may need to be unblocked.
    3. In Outlook.com, check common mailbox causes for missing mail:
      • Other tab
      • Junk Email settings and Junk Email folder
      • Filter > Sort > Date to restore chronological order
      • email forwarding settings
      • email rules
    4. If using a third-party mail app or service, confirm it supports modern authentication and IMAP. If IMAP or POP are active and causing issues, disable IMAP and POP and test again.
    5. For sending problems, check these common causes:
      • attachments larger than 25 MB cannot be sent
      • remove the email signature and try again
      • for a new Outlook.com account, sending quota may be temporarily low until account credibility is established
    6. If emails do not load or folders fail to open in the browser, try these browser workarounds:
      • use Microsoft Edge or another browser
      • disable or exclude Outlook.com from ad blockers such as AdBlock or uBlock
      • in Firefox, disable or remove add-ons that may prevent the Inbox from loading
    7. If using the iPhone or iPad default Mail app and seeing authentication or connection errors, re-enter the account password in Settings > Mail > Accounts > the Outlook account, then open Mail again and confirm sync.
    8. If Outlook is set up in classic Outlook for Windows, start with the classic Outlook troubleshooters. Those troubleshooters do not apply to new Outlook for Windows.
    9. If the issue continues after these checks, use Outlook.com support from the Help menu or contact support.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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