Why isn't my Hotmail working?

maria pitts 0 Reputation points
2026-11-13T08:39:52.2566667+00:00

My Hotmail isn't working .

I can't access anything messages folders ect. Its very worrying..

Outlook | Web | Outlook.com | Email
0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. John DeV 171.5K Reputation points Independent Advisor
    2026-11-13T09:12:52.3333333+00:00

    Hi, good day!

    There is currently a widespread service disruption affecting several Microsoft services, including Outlook.com (Hotmail). This may explain why you're unable to access your emails, messages, and folders.

    I recommend monitoring Microsoft's official channels for updates and trying to access your Hotmail account again once the service disruption has been resolved.

    Microsoft Service Status: https://status.cloud.microsoft/

    Microsoft 365 Status Update: https://x.com/MSFT365Status/status/2120938282204688468

    As community forum helpers, we don't have access to Microsoft's internal incident reports or an estimated restoration time.

    Thank you for your patience and understanding.

    Was this answer helpful?

    0 comments
  2. CHAVYZ 0 Reputation points
    2026-11-13T08:42:22.88+00:00

    09:40 13/11/2026 bug outlook MO1550821 EX1550543 EX1542065

    Hi impossible for everybody to work here

    https://status.cloud.microsoft/ or on the Microsoft Twitter page: https://x.com/MSFT365Status/status/2120938282204688468

    Do you have some news ?

    Was this answer helpful?

    0 comments

  3. AI answer

    2026-11-13T08:40:06.94+00:00

    Common causes for Hotmail/Outlook.com not working include:

    1. Check whether Outlook.com is having a service issue. If service status is not green, wait until it returns to normal and try again.
    2. If sign-in fails, the account may be temporarily blocked because of unusual sign-in activity. In that case, use the account recovery or unblock flow.
    3. If the password was changed recently, update it everywhere the account is used.
    4. If cloud storage is full, Outlook.com cannot send or receive email. Messages sent while storage was full are bounced back to the sender and are unrecoverable.
    5. If mail is missing after access is restored, check:
      • the Other tab
      • the Junk Email folder and junk settings
      • message sort order: Filter > Sort > Date
      • whether forwarding is enabled
      • whether inbox rules are moving or hiding messages
    6. If using a shared or public device, sign out from the profile picture menu and use a private browsing window.
    7. If access still fails, use the Microsoft account sign-in helper or sign-in troubleshooter.

    If the account has not been signed in to for more than 2 years, it may have been deleted.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.