Why isn't my Hotmail working?

Common causes for Hotmail/Outlook.com not working include:

1. Check whether Outlook.com is having a service issue. If service status is not green, wait until it returns to normal and try again.
2. If sign-in fails, the account may be temporarily blocked because of unusual sign-in activity. In that case, use the account recovery or unblock flow.
3. If the password was changed recently, update it everywhere the account is used.
4. If cloud storage is full, Outlook.com cannot send or receive email. Messages sent while storage was full are bounced back to the sender and are unrecoverable.
5. If mail is missing after access is restored, check:
   • the Other tab
   • the Junk Email folder and junk settings
   • message sort order: Filter > Sort > Date
   • whether forwarding is enabled
   • whether inbox rules are moving or hiding messages
6. If using a shared or public device, sign out from the profile picture menu and use a private browsing window.
7. If access still fails, use the Microsoft account sign-in helper or sign-in troubleshooter.

If the account has not been signed in to for more than 2 years, it may have been deleted.

• How to sign in to Hotmail | Microsoft Support
• Can't send or receive email in Outlook.com | Microsoft Support
• How to sign in to Outlook.com | Microsoft Support